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For 18 years, Angel MedFlight has been a lifeline in the sky, turning distance into a bridge to healing. As the largest fixed-wing air ambulance provider in the U.S., Angel MedFlight breaks geographical barriers, ensuring critically ill patients reach the world’s best medical facilities. Committed to the top patient care and safety standards, Angel MedFlight ensures every transport meets rigorous medical protocols and is staffed by critical care-trained flight crews. “We help thousands of families by transporting patients to specialty centers for advanced treatment, repatriating travelers back to the U.S. for care, or even reuniting loved ones during end-of-life situations,” says Christine Aguilera, CEO. Even in a country with some of the best healthcare facilities in the world, accessibility remains a challenge. Patients with conditions like cancer, spinal cord injuries, or traumatic brain injuries often require immediate and specialized care that may not be available in their vicinity. Angel MedFlight is a critical link that transports patients to elite medical centers such as the Cleveland Clinic, Mayo Clinic, and Stanford. “We’ve transported patients from all 50 states and 41 countries, ensuring that they reach the right specialists and medical facilities, regardless of distance,” says Kimberly Halloran, Vice President of Business Development. A Flight Plan for Healing: Smooth, Stress-Free Medical Transport Ensuring access to specialized care is the first step; coordinating smooth transport makes a difference. At the core of Angel MedFlight’s operations is a three-step process designed to simplify medical transport: Connect, Coordinate, and Complete. Patients or healthcare professionals can easily reach Angel MedFlight via phone or chat, triggering an immediate response. From there, the team expertly manages every aspect of medical flight logistics, ensuring a smooth, stress-free experience for patients and healthcare providers. With a bedside-to-bedside approach, Angel MedFlight delivers the highest standard of care, overseeing all medical and transport details from start to finish. This streamlined coordination is especially valuable for case managers at healthcare facilities, who rely on Angel MedFlight to navigate the complexities of medical transport. “If you were a case manager who needed to transfer a patient to a Center of Excellence like the Mayo Clinic, you would make one call to us, and we would handle everything from there. We take care of the entire transport process, including ground and air logistics, so that healthcare professionals can focus on patient care,” explains Aguilera.
Top Healthcare Consulting and Audit Services 2025
The 340B drug pricing program serves as a financial lifeline, enabling hospitals and clinics to stretch limited resources and reinvest the savings into patient care. But there is a trade-off: covered entities must remain compliant amid tight regulations while directing the maximum possible benefits to patients. Ambiguities in the statute create uncertainty and elevate operational risk— making expert guidance essential to safeguard compliance and fulfill the program’s mission. Virtue 340B strikes that perfect balance by offering customized solutions to optimize the 340B program. As a premier consulting and audit partner, the company helps healthcare providers identify and address compliance gaps through objective, data-driven evaluations of their 340B operations. Its primary client base includes hospitals and health centers participating in the program, with a focus on rural hospitals, HRSA-funded community clinics, and others with federal grants. “Our goal is to empower our clients to deliver cost effective, comprehensive care for their patients. By going beyond risk mitigation, we explore opportunities to optimize 340B savings without compromising regulatory integrity,” says Edward Vargas, founder and CEO. Building on that foundation, the company’s services fall into three main categories. Independent 340B compliance assessments offer one-time, objective audits to identify compliance gaps and areas of risk. To maintain consistent adherence, the quarterly review model in continuous monitoring services audits claims and evaluates program performance for timely adjustments. Customized consulting services further provide targeted support, addressing specific aspects of a client’s 340B program to optimize utilization while maintaining operational alignment. From the initial conversation to the final audit report, Virtue 340B follows a structured process focused on proactive risk identification and performance improvement, demonstrating its commitment to transparency.
Top Practice Management Solutions 2025
Growth inside a healthcare practice depends on how well its existing people and systems are aligned. More than complex solutions or expensive upgrades, practices need clarity, structure, and the ability to use what already exists with greater efficiency. Streamlined operations, when supported by the right systems, unlock more value from every patient interaction while reducing effort across the team. Whether a practice is just starting out or already performing well, improvement comes from better orientation—not reinvention. The Scheduling Institute provides healthcare practices with the structure and support needed to operate at a higher level. Through on-site training, implementation systems, and built-in accountability, it helps teams elevate performance, simplify day-to-day operations, and deliver better patient experiences—using the people and resources already in place. Over the years, it has worked alongside thousands of practices to unlock growth through patient-centered strategies, better systems, and measurable results. The Scheduling Institute believes most practices already hold the potential to grow; what they lack is a way to use that potential consistently. A common breakdown occurs at the very first step—a phone call from a prospective patient. These moments often lack structure, leading to missed opportunities and preventable losses. To address this, the Scheduling Institute begins with the 5-Star Challenge. This tool evaluates how a practice handles incoming patient calls. Results often expose critical gaps in how teams answer, ask questions, or guide conversations toward booked appointments. When those issues become clear, the company deploys trainers to client offices. These one- to two-day sessions help staff develop reliable systems across the entire patient journey. From phone skills and front-desk interactions to treatment introductions and clinical handoffs, every step receives structured attention. The Scheduling Institute has conducted over 35,000 in-office trainings—each one tailored to deliver measurable results. Training alone is not enough. The company places high importance on follow-up and accountability. Trainers and advisors return to monitor outcomes, reinforce systems, and make adjustments. “Training without accountability is just expensive entertainment,” says Flint Geier, President of Scheduling Institute.
Top Oral Surgery Practice Management Service 2025
In a healthcare landscape often shaped by impersonal conglomerates and generalized management services, U.S. Oral Surgery Management (USOSM) stands apart for a simple reason: it was built with a singular focus on oral surgeons—by those who understand their world. Launched in November 2017, USOSM wasn’t just another management services organization (MSO) entering the market—it was the first of its kind, created specifically to partner with board-certified oral and maxillofacial surgeons. That distinction matters. It reflects a deeper understanding of the profession’s challenges, as well as a profound respect for the clinical expertise that defines it. From day one, USOSM set out to be different. Rather than offering one-size-fits-all services or imposing cookie-cutter processes on practices, the company has taken a collaborative, surgeon-first approach. Its business philosophy is to enable surgeons to focus on patient care—while USOSM handles the business side with precision, professionalism, and transparency. “We leave the clinical decision-making to our surgeons, while we take care of the rest,” says Richard J. Hall, president and CEO of USOSM. It’s not just a motto—it’s the company’s operational backbone. Surgeons retain full clinical autonomy, while USOSM provides the infrastructure and expertise to help their practices run more smoothly and grow sustainably, freeing up surgeons’ time. This benefits everyone— especially the patient. That infrastructure is both broad and deep. USOSM offers full-spectrum support: accounting and finance, revenue cycle management, marketing, HR, recruiting, payor contracting, real estate, procurement, and daily operations. What this means is that a surgeon doesn’t have to worry about staffing issues, contract negotiations, or equipment upgrades. It’s all handled by an experienced team that understands how to keep a high-performing medical practice moving forward—without ever interfering in how surgeons treat their patients. This philosophy has earned USOSM something few companies in the healthcare services world can claim: a 100 percent retention rate among its surgeon partners and an average Net Promoter Score (NPS) of 89 across all partner practices. For comparison, most healthcare companies hover around the 30–40 range. USOSM isn’t just meeting expectations—it’s consistently exceeding them.
CXO INSIGHTS
Prioritizing Access to Dental Care: Challenges and Solutions for the Future
Leslie Pomponi Locke, Executive Administrative Director, Department of Dentistry, Boston Children’s Hospital
The Significance of a Chief Nursing Officer in Healthcare Excellence
Dawn L. Alexander, Chief Nursing Officer, DCH Health System
Advancing Heart Failure Patient Care Excellence
Tara Hankins, Vice President of Surgical Services, Deborah Heart and Lung Center
The Integral Role of Medical Transportation in Emergency Preparedness and Response
Jarrid Pike, MSEM, Director of Emergency Management and Preparedness, UMass Memorial Medical Center
Embracing Digital Tools in Dental Surgery
Ana Bentancor, Dental Laboratory Technician, ClearChoice Dental Implant Centers
How do we define the meaning of "Clean" from the patient's point of view
Todd Danos, Vice President, Hospital Operations, Children’s Hospital New Orleans
Empowering Teams and Innovating Care: A Journey in Radiology Leadership
Caryn Karff, Administrative Director, Radiology, Temple Health – Temple University Health System
Navigating Quality, Safety, and Leadership in Healthcare
Christina Huitt, Sr. Director of Quality, Caromont Health
IN FOCUS
EDITORIAL
Technology Reshapes How Care Moves and Heals
The evolution of emergency air transport shows how healthcare is becoming faster, wiser and more responsive without fanfare. Drones now reach accident scenes before helicopters, capturing images and gathering early vital signs that crews can access in seconds. Flight teams receive real-time guidance from remote physicians in the air, while AI-powered navigation adjusts routes to avoid bad weather and traffic delays with no downtime. Similar improvements are reshaping care on the ground. In dental and oral surgery clinics, digital systems manage routine tasks like scheduling, inventory and patient records, freeing more time for direct care. At the same time, AI is changing how providers plan and deliver treatment. Dentists can map out procedures in advance, simulate likely outcomes and explain each step clearly to patients, building trust and confidence. A new style of healthcare consulting is driving this progress. Today’s firms take a proactive, tech-focused role, working closely with providers to build secure and adaptable systems. They use machine learning to flag compliance risks early and design safeguards that keep operations resilient. With data security and shifting regulations at the heart of healthcare operations, these consultants guide strategy and help organizations stay prepared for change. Market forecasts reflect this shift toward more competent care. The healthcare IT services sector is expected to grow at an annual rate of 13.2 percent from 2023 to 2030, driven by digital tools, telehealth and AI-based solutions. The broader healthcare technology market is moving even faster, with growth projected at 18.7 percent annually from 2024 to 2028. All signs point in the same direction: healthcare is becoming more connected, more intelligent and better able to respond to patients’ needs when needed. The magazine features a thought leadership piece by Jarrid Pike, MSEM, Director of Emergency Management and Preparedness at UMass Memorial Medical Center, who explains medical transportation’s vital role in effective emergency management. It also includes insights from Jarrid Pike, MSEM, Director of Emergency Management and Preparedness at UMass Memorial Medical who discusses how patient transport supports medical teams, enhances the patient experience and keeps hospital operations running smoothly. In this edition, we hope you find the right partner to meet your organization’s needs. Let us know your thoughts!
