8 DECEMBER 2024IN MY OPINIONHas virtual urgent care's utilization come and gone with the pandemic? Many health systems are currently evaluating their virtual urgent care investments. During the pandemic, providers, patients, and payors rapidly adopted telehealth. At the height of the pandemic, many health systems recorded that between 75-90 percent of their ambulatory visit volume was conducted through telehealth. Virtual urgent care had been evolving prior to the pandemic and continues to be evaluated. Presently, the utilization of telehealth across the country has significantly retracted from pandemic levels. Varying estimates show most health systems with less than 20 percent telehealth utilization. As a result, many health systems are reevaluating their investments in their virtual urgent care. Health systems are reviewing their pandemic-fueled investments in telehealth. As a result, organizations are asking how their virtual urgent care strategically connects to their network goals. Most organizations recognize that the patient's ability to schedule seamlessly online is a satisfier Evaluating Your Virtual Urgent Care By Hoy Garvin, Executive Director of On-Demand Care and Network Telehealth, Community Health NetworkHoy Garvin
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