19 February - 2023"We were required to change direction multiple times as new information was released. With increased frequencies of high-touch areas, our scope of work was updated, and we onboarded additional cleaning staff to follow the best practices for cleaning. Our team was resilient and collaborative,"says Claudette Zoch, Executive Vice President, Property Management.On the Silver Cross Hospital Campus in New Lenox, Illinois, HSA developed the first MOB in 2008 and completed the fourth medical building in 2020. These four medical buildings are managed by Margaret Gaca, a veteran in healthcare property management with HSA since 1999. COVID challenged Margaret's team with restricted access, masking, temperature monitoring, sanitation and air flow quality among other factors. HSA worked closely with Silver Cross Hospital as they developed and implemented protocols campus-wide. Communication was a key component in maintaining a calm yet operational atmosphere to provide patient care. "All secondary doors were locked down, directing all traffic to the main pavilion entrance to control access to the campus. HSA assisted in establishing a check-in location for patients while hospital staff took temperatures and provided passes to their physician offices" according to Margaret.HSA works with hospitals and physician groups to site, design, and complete healthcare facilities in a timely and economical manner. The company's property management groups play a pivotal role in the design development process, viewing the property and building design from an operational perspective. They are involved in construction meetings providing valuable input regarding HVAC, security, and signage. This allows for a smooth transition from construction to operation.HSA also supervises all medical waste storage rooms, sharps containers, and chemo binds, ensuring that proper labels are attached to medical waste bins for removal and transportation from the site. Its building engineer also maintains a Deionized Water System for the onsite, full-service laboratory, overseeing the maintenance and repair of the system. Preventive maintenance and routine maintenance plans are developed by the HSA team, coordinating all building system repairs so that tenant workflow is not compromised. They maintain compliance binders for interior and exterior lighting inspections, emergency lighting inspections, fire pump, fire door and extinguisher inspections, medical gas and generator inspections in a centralized locations.There are many qualified property management service providers in the healthcare field, and HSA is honored to be recognized. HSA takes pride in providing a dedicated and successful property management team that continues to grow and strengthen its valuable relationships within the healthcare arena. Claudette Zoch, Executive Vice President, Property ManagementMargaret Gaca, Senior Property ManagerChristine Muszynski,President, property managementWith increased frequencies of high-touch areas, our scope of work was updated, and we onboarded additional cleaning staff to follow the best practices for cleaning. Our team was resilient and collaborative
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