JAN - MAR 2019For a healthcare provider, the success of a practice depends on the satisfaction of the patients. Hence, providing patients with the best experience possible should be any provider's primary goal. Cultivating a strong relationship with patients can translate into higher satisfaction scores. This is where technologies like telehealth, patient portals, mobile health, and healthcare CRM platforms are helping improve patient communication, loyalty, retention, and engagement within a health system.With patient portals, patients and providers can communicate directly and effectively with one another in a secure manner. This technology also provides patients with an easy way to schedule appointments, view test results, check for prescribed medications, and pay bills. Another technology that is proving to be a boon for improving patient engagement is a healthcare customer relationship management (CRM) platform. The CRM, an integrated data hub, aggregates health records, consumer data, financial data, and more, to help healthcare providers better target at-risk patients with the right information at the right time.When the right message is sent through the right communication channels to the right audience, patients are more likely to make positive behavior changes throughout their entire health lifecycle. Alongside, mobile health applications are also making it easier for patients to find physicians easier and make appointments without having to endure long wait periods.In this edition of Healthcare Business Review, we bring to you the story of Bluepoint2, a software company that is delivering consumer integration solutions for healthcare organizations to communicate with their patients in a smarter and more meaningful way. Through its robust platform, Navi, the firm is transforming the care journey for the patient while bringing the attention back to the patient's health condition.Let us know your thoughts!Reimagining Patient EngagementEDITORIALManaging EditorAlex D'souzaEditorial StaffAaron PaulJoe PhillipJames SmithMark RobertVisualizerCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Jan - Mar - 2019, volume 02 - Issue 01 Published by ValleyMedia, Inc. To subscribe to Healthcare Business ReviewVisit www.healthcarebusinessreview.com *Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEmail:sales@healthcarebusinessreview.comeditor@healthcarebusinessreview.commarketing@healthcarebusinessreview.comImmanuelRonald DonovanSalesRich Gonsalves rich@healthcarebusinessreview.comAlex D'souzaManaging Editoreditor@healthcarebusinessreview.com
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