8 JULY - AUG - 2020IN MY OPINIONBending the trends in healthcare costs, while at the same time delivering a best in class consumer experience, are at the core of healthcare innovation. Specifically in Telehealth, the industry is leveraging technology to enable the automation of the doctor visit, from appointment scheduling all the way to filling a prescription at the local pharmacy. The traditional doctor's visit is being disrupted by a new business model that provides affordable access to quality healthcare, irrespective of time or location.Removing the Pain Points with Innovation Looking into other industries, we find in-use everyday technologies that have addressed pain points of everything from making travel or dining reservations, to making check deposits, to even securing and paying for taxi rides. By making manual processes frictionless and automated, overall costs to the healthcare system are lowered, value is achieved among payers and employers, and the patient experience is revolutionized for the better. Thanks to the virtual healthcare visit, seeing the doctor now gets high satisfaction scores averaging 95 percent. How? By using automation to reduce the multi-hour process of waiting to schedule an appointment, insurance eligibility verification, travel to the office and pharmacy wait times, to what can be completed in minutes. Being at the forefront of the virtual healthcare, visit starts with consumer-friendly front-end technologies like a web portal or native mobile app for the visit scheduling and request. It relies on sophisticated application layer and database technology including a high-performance routing engine that matches and filters requests based on geography, to ensure compliance with state regulations, age, gender, and request type (General Medical, Dermatology, Behavioral Health, Sexual Health, or Tobacco Cessation). Here's a look at Leveraging Technology to Automate the Doctor's VisitBy Jeff Nadler, CIO, Teladoc Health[NYSE: TDOC]Jeff Nadler
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