8 July 2023IN MY OPINIONWhen we need care in a hospital, most people think about visiting the Emergency Department after a fall, having surgery to replace a bad knee or visiting a newborn grandchild.What's not often top of mind, however, is going to the hospital for a routine x-ray, ultrasound, CT scan or MRI. That's typically because of the longer wait times associated with accessing these services in a hospital. While this might have been the case in the past, Mackenzie Health continually strives to lower wait times for patients, with patients receiving a scheduled appointment within days. Mackenzie Health supports patients across western York Region, an area north of Toronto, Ontario, at two full-service hospitals, each with state-of-the-art medical imaging capabilities and an expert team of radiologists at both sites ready to serve the community's needs. Cortellucci Vaughan Hospital opened in June 2021, joining Mackenzie Richmond Hill Hospital as Mackenzie Health's second community hospital, doubling the organization's capacity for medical imaging services. In 2022, Mackenzie Health performed more than 290,000 medical imaging tests between both hospital sites. The Medical Imaging department at Mackenzie Health also offers an improved patient experience from arrival to discharge. Checking in for appointments is quick ­ typically under 30 seconds with no waiting in line. That's because patients have the option of e-checking in from home or by using the self-serve kiosks at Jim TsourgiannisLeading the way in medical imaging innovation to improve the patient experienceBy Jim Tsourgiannis, Director, Medical Imaging and Laboratory Services, Mackenzie Health
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