8 JUNE - 2023IN MY OPINIONAdvancing Healthcare with Tech-Driven Transportation ServicesBy Chris Thompson, Director of National Logistics, DynacareChris Thompson is a leader in the logistics space with vast experience in providing simplified strategic solutions to intricate business problems. He is skilled at developing strong business relationships into mutually beneficial solutions. His customer-focused tactics and solutions have resulted in increased customer satisfaction, employee engagement, and profits.In an interview with the editorial team at Healthcare Business Review Canada, Chris sheds light on some of the current challenges prevailing in the medical transportation industry and how organizations can convert them into opportunities. What are some of your current roles and responsibilities at Dynacare? As the director of national logistics at Dynacare, I supervise my team's movement of specimens and samples to and from our collection centers and core labs. We also provide transportation services for healthcare equipment like beds, ventilators, pharmaceuticals, vaccines, etc., for numerous hospital networks across the country. We have a dedicated team of almost 500 couriers across British Columbia, Alberta, Manitoba, Ontario, and Quebec, providing white-glove round-the-clock patient services. The courier team at Dynacare is integral in the healthcare space and the flow of goods and services for patient care. With the surge in demand for non-emergency medical transportation services in Canada, what changes have you witnessed in the industry in recent times?One significant transformation is the improvement of access to healthcare services, especially for patients who are unable to travel to medical facilities due to health-related or financial issues. We are playing a significant role in increasing accessibility to healthcare and implementing procedures like decentralized collection, where samples are collected at the patient's doorstep, and results are delivered to them electronically.Advancements like on-demand transportation services and ride-sharing have improved the speed and efficiency of delivery services. Companies like Lyft have been transporting people to and from appointments. This has helped overcome the fear of public transportation caused by the pandemic. The emergence of ride-sharing services ensures patients receive prompt and adequate medical attention during urgent situations. Temperature monitoring is another aspect that has become increasingly popular, which is critical when it comes to the safe transportation of sensitive medical specimens and pharmaceuticals. Temperature rendering technology provides constant visibility of the temperatures of specimens, samples, and pharmaceuticals, ensuring that regulatory requirements are maintained, and risk to the patient is eliminated. Chris Thompson
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