19 MAY - 2022the exact same data from the 4 major categories with a different segmentation strategy or PHI viewing permissions makes it possible for the same measure to be used as a clinical work list, a grant measure, regulatory compliance and a corporate scorecard all from one web-based source.Once those measures are available for the entire organization to view and/or potentially interact with, another new opportunity for quality becomes available. If what is important to your organization is getting these things done and it is easy to see what has been done and what needs to be done, the new opportunity is that you can redistribute work by shifting scorecarddisplays, and attention to and responsibility for any measure. How often have you told your workforce that you can take work from them to reducetheir burden?The most important thing we need to do as healthcare organizations is to dohealthcare, and do it superbly. What has happened in todays "quality" world is we do regulatory process superbly and the healthcare is mediocre and expensive. The healthcare is less important than the charting of the healthcare. Right now, billing and regulation is in charge and the reason why is because we made it about the money, notthe caring. The price of this is burn out of our workforce and a massive price escalationin the cost of care. What we did is allow healthcare "quality" to become subverted and redirected at making compliance more important that compassionate high value health.Recovering, redistributing, making information more accessible and repurposing measurement allows a more even equitable distribution of workload and a clearer picture of global quality (not just regulatory). Performance monitoring and resourcere distribution is an easy way to begin taking back control and more rationally realignwork and resources.Most healthcare "quality" departments are run by legal or compliance staff who bear no burden for the extra work they often redundantly create. The measures they use to access quality are often difficult for the entire workforce to access, much less verify or see segmented down to the events they describe. But if the data underneath each measure is collected and stored on the front end, it can be reviewed or be acted upon on the back.Simple realignment, redisplay and distribution of your information platform can make these gaps clearer and easier to identify and let your workforce spend more time on caring and less on complying. That is what needs to be Steve Tierney
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