8 MAY 2024IN MY OPINIONThere is No "Magic Pill" for Solving ProblemsLeaders want to have their work problems solved as soon as possible. They want things to be better and for their problems to simply "go away." Many times, they implement solutions without sufficient thought. Doing so may temporarily make things seem better, but many times, such "band-aid" quick fixes mask the problem and eventually lead to the problem getting even worse. If there were a "Magic Pill" for every problem, there would be fewer and fewer problems, and eventually, "poof" ­ there would be no problems at all.Unfortunately, we often jump to solutions without fully understanding what is behind the problem (its root cause). The real problem with problem-solving is that most focus on improving their "performance" instead of their "process."The best way to bring about real and sustained improvements is to focus on By Avi Fishman, Senior Director of Process Improvement, Memorial Healthcare Systemthe process. Once we understand the process, we can determine where we are; we can identify things (steps in the process) that are not optimal, and we can come up with a better way of doing things, like a plan to sustain the new way of doing business (the new process).Some organizations rely on a "MAGIC " performance improvement methodology to solve their operational problems. MAGIC is an acronym for measure, assess, generate ideas, implement, and check. I would venture to say that the MAGIC (magical) approach to performance improvement may sound good, but it is lacking. It lacks a true understanding (or definition) of the problem and real (meaningful) data Avi Fishman
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