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9 SEPTEMBER 2024TECHNOLOGY CAN PROFOUNDLY IMPACT HEALTHCARE IN MANY WAYS. AS WE WORK TOGETHER AT ALL LEVELS, LET US NOT FORGET WHAT OUR FOUNDATION WAS BUILT ON: THE PATIENTThe technological growth does not stop there. Operationally, medical technology and software, such as patient trackers/status boards in an outpatient setting, can significantly improve clinical and operational throughput. This is currently uncommon. Clear and transparent communication with patients is vital to maintaining positive experience scores. We must be mindful that payors heavily consider the patient experience as value-based care. Waiting in a lobby without an inkling of a status dehumanizes the healthcare experience. Full-service patient registration digital kiosks are another aspect of technological advancements that will aid in operational efficiencies. Patient registration kiosks can capture digital photos of insurance cards and accept payments. This is in addition to the routine registration process that can be completed through a kiosk system. Although check-in kiosks have been used in airports for years, they are still in their infancy in hospitals and independent clinical settings. Because electronic medical records (EMR) software can now be utilized with a kiosk concept, the patient registration experience can be as simple as using your smartphone. This offers the dual advantage of a positive patient experience and building a brand reputation.The most thrilling of medical advancements has been the recent development of artificial intelligence (AI) in healthcare. The most promising use of AI has been its integration into diagnostic imaging analysis, increasing the accuracy of diagnosing. It is speculated that AI applications will reduce healthcare costs by billions in just a few short years. Like all new things, this is a complete shift in healthcare culture and will take time to earn the trust of the key stakeholders. More importantly, we must maintain safe and high-quality healthcare no matter what. AI is also being reviewed as a physician tool that can be used to effectively and efficiently curb the clinical encounter. It can be as simple as a physician using their smartphone, and AI software will produce a comprehensive clinical dictation that meets all the payor requirements for that particular patient's insurance. This will reduce claim denials and help release a "clean" claim; the return on investment will quickly be validated. As clinical volume grows due to the after-effects of the pandemic, staff shortages, and lack of subspecialty physicians, we must be aware of staff burnout. Employing artificial intelligence for physician dictation will help reduce physician burnout and allow a more balanced work-life for the doctor and the support staff.Technology can profoundly impact healthcare in many ways. As we work together at all levels, let us not forget what our foundation was built on: the patient. If we keep them at the forefront of every decision, the patient experience and the quality of care will speak for itself. This will help close the gaps in healthcare disparities, prevent diseases, and improve the quality of life for all.
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