Alleva
EMR Built to Revolutionize the Behavioral Health Space

Any healthcare innovation intended to improve patient outcomes must be easy to use and naturally adopted into an organization's workflow, particularly in the behavioral and mental health space. In such settings, time spent interacting with patients or clients are essential for the clinicians' observation, assessments, and treatment protocols. Take, for example, Alleva’s user-friendly approach to electronic medical records (EMRs), which simplifies and streamlines the charting process for behavioral health facilities. By developing a platform that eases their workload and makes compliance automatic, Alleva enables clinicians to spend more time helping and improving the lives of those suffering from mental illness and addiction.

In 2017, when Alleva launched this venture to “help the helpers,” they knew the key to differentiation was utilizing the latest and most advanced technology. Even before COVID-19 required social distancing protocols, Alleva had incorporated telehealth capabilities into its EMR. Being the first company in the space with this feature made it easier for their clients to resume treatment when the pandemic disrupted care. Shortcuts built into the calendar, like alerts and reminders via text and email; make it easier to sync with other users for a frictionless workflow. Alleva also offers Insights, a robust business intelligence tool, to help clinicians increase revenue, reduce waste, and improve business practices.

Insights can report on any data point in the EMR, including the percentage of incomplete treatment, the frequency of people leaving against medical advice, and the number of therapy hours spent. Customized reports can be scheduled to be delivered at any interval to people in and out of the organization.

“Data is king,” says Steven McCall, CEO of Alleva. “The biggest differentiator and technological advancements we’ve developed are the intelligence tools that put data into our clients’ hands.”Using live data from the EMR, customized dashboards, and advanced reporting tools, Alleva empowers clinicians to make better, informed business decisions on how to train their staff and improve clinical care.

Alleva has created different dashboards for medical professionals, clinicians, and therapists, bringing together an ecosystem of business intelligence functions that generate actionable insights. This information set showcases the performance of businesses to C-suite executives, providing a wealth of knowledge to improve their business metrics. Alleva also offers a mobile application that enables caregivers to access feedback from their clients through daily questionnaires and journaling. Clients share and document their progress during the PHP and IOP stages of outpatient care. McCall shared the story of a treatment center that became aware of a client’s suicidal condition based on the feedback they shared on the app. They were able to intervene and address the situation, helping to save this individual’s life.

Charting numerous such success stories, Alleva sets itself apart from the competition in the behavioral health landscape with its promise to improve care by supporting frontline workers. Through its technological stack, Alleva offers clinicians the resources they rely on to support people in recovery, make data-driven business decisions, and make life easier for workers who increasingly encounter burnout and fatigue. A customer success team is in place to assist with onboarding every new account, making the transition from outdated technology, even paper to digital records, simple and seamless. As the access to this solution set expands, more people will be supported in their efforts to overcome addiction and mental health disorders.