Bayless Integrated Healthcare
Rendering a Holistic Approach to Healthcare

The Centers for Disease Control reports that mental and behavioral healthcare plays a significant role in preventing, diagnosing, and/ or treating the 15 leading causes of death in the United States. This proposition has empowered experts like Bayless Integrated Healthcare to promote integrated primary care and behavioral health practices for the benefit of the masses. Aspired to ‘improving lives, transforming healthcare,’ the company caters to all medical requirements under a single roof. The expert team at Bayless communicates and collaborates with each healthcare stakeholder to provide mental health, primary care, pediatrics, and counseling for people of all ages and socioeconomic levels.

“We have made it a promise to treat all, no matter who you are,” says Silvia Garcia, Chief Administrative Officer of Bayless Integrated Healthcare.

Based in the Greater Phoenix Metropolitan area, Bayless Integrated Healthcare has been in the industry for over four decades. By virtue of its stronghold and partner network, the company recognized three specific pain points that existed within the industry. To begin with, timely access to behavioral health services was a major concern for patients approaching desperate circumstances, with limited capacity at care facilities acting as yet another deterrent to attaining immediate aid. The third piece of the puzzle involved the lackluster recruitment and retention of professionals skilled to address behavioral health concerns. The pool of qualified individuals was inversely proportional to the acute need for behavioral health services. In resolution to this myriad of challenges, Bayless followed a streamlined intake process with over 150 clinicians ready to provide care within 72 hours, as opposed to the excruciatingly long wait hours to procure a consultation for mental health/wellbeing.

More importantly, several organizations' financial viability was weakened during the pandemic, and income plummeted, prompting congressional action. With an existing virtual tele mental health service, Bayless Integrated Healthcare was perfectly positioned to capitalize on the opportunity to serve patients in an expedited manner. The company has partnered with major universities to offer paid internships and post-graduate employment programs. Interns selected are introduced and trained in providing telehealth therapy service through the company’s accredited URAC virtual program, which ensures the creation of a pipeline of fully trained individuals to assist with any unforeseen skill shortage.

The right combination of expertise and experience, along with an integrated, collaborative model to address healthcare engagements, especially during the pandemic, proved to be the biggest competitive advantage to Bayless Integrated Healthcare. The data-driven mindset honed by the company also enhances the patient experience and improves outcomes. With Bayless, clinicians capture progress in an electronic medical record (EMR) within a shared database in which all essential information is stored, followed by a compassionate hand-off method, whereby the company introduces patients to their specific specialty. This approach also enables clinicians to capture progress using the same electronic medical record, consequently, reduce emergency room visits as well. In an instance that demonstrates these efficacies, one of the payers collaborating with Bayless conducted a study to determine the emergency department visits both for primary and behavioral health. The average savings for individuals who received this integrated collaborative care was USD 472, on average, per reduced event, leading to a win-win situation for both parties.

Besides being the first company in the State to integrate telehealth care into the healthcare regime, Bayless Integrated Healthcare is also known for its culture of diversity and inclusion. The company is home to a generational mix of well-rounded individuals, bolstered by an excellent leadership team. The team at Bayless strives to create an awareness and appreciation of diversity by proactively developing and implementing strategies to recruit, manage, retain and promote a diverse workforce such that they can better serve the vulnerable and marginalized. This promise, strengthened by technological ingenuity and a holistic approach to healthcare, sets Bayless apart from numerous solution providers in the industry.