Care At Home Services
Leading the Path of Agile Healthcare Staffing Solutions

While ‘responsive’ and ‘agile’ might have become the goto descriptors for almost every staffing agency, Care At Home Services elevates these common terms to truly embody these qualities. Its ability to pivot according to the everevolving healthcare staffing needs is pushing the envelope and setting a high bar for the industry.

The best instance can be found in how Care At Home Services worked during the pandemic. When COVID-19 struck, it became one of the first Canadian agencies to leap into action, providing essential support to long-term care facilities that were reeling from the impact of the pandemic. In a matter of days, the agency dispatched a robust team of over 100 professionals, including nurses, care aides and housekeepers, to facilities desperately in need.

The pandemic brought another harsh truth to light, where a growing number of individuals were reevaluating their careers in healthcare. As many reconsidered their career paths, a significant gap emerged, one that Care At Home Services was ready to fill. Its ability to provide high-quality staffing solutions became even more pronounced, emphasizing the need for a resilient and adaptable workforce.

“One of our key strategies is maintaining a ready pool of qualified staff, including care aides, licensed practical nurses (LPN) and registered nurses (RN). This preparedness allows us to offer quick turnaround solutions for current and prospective clients,” says Rubylyn Engstrom, director of operations and part owner of Care At Home Services.

Attracting top talent to Care At Home Services is equally essential, and the agency achieves this by providing substantial support throughout the hiring process. From guiding potential employees on what to expect to prioritizing open communication during the initial months of their placement, it ensures the hires feel fully supported as they transition into their new roles.

Even the relationship the agency cultivates with longterm care and assisted living facilities goes beyond just ticking boxes and building partnerships that resonate with staff and clients. Transparent communication lets the team offer hands-on support to align staff orientation with client environments. At the same time, a seamless feedback cycle doubles down performance improvement and ongoing training to exceed client expectations.

“We also engage in ongoing assessments to track a client’s healthcare journey, allowing us to modify their care plan as needed. The care we initiate at the outset need not be static. Whether they gain independence and require less assistance or their condition changes, necessitating increased support, we are always ready to adapt our care strategies accordingly,” explains Engstrom.

This power of adaptable care is vividly demonstrated in its numerous heart-warming stories. In one instance, the agency had been providing consistent care to a gentleman for over two and a half years until he passed away from his illness. Throughout this time, Care At Home developed a strong bond with his spouse. So, when she later required support, she naturally turned to them. Although still quite independent, she felt her ability to travel and enjoy life was significantly limited without her husband. In response, the team customized services to support her needs, including accompanying her on a cruise to ensure she could engage in activities she loved but felt unable to do alone. A care worker’s presence enabled her to fully experience the trip and rekindle her passion for travel.

In another case, a homebound client expressed a sense of isolation and longing for her passion for music. Care At Home responded to her emotional needs by arranging for records to be brought to her home, allowing her to listen to her favorite songs and foster a sense of connection to cherished memories.

Such stories suggest that the effectiveness of a staffing agency greatly depends on the caliber of its team. Care At Home Services shines in this area through its commendable standard of excellence and encouragement for staff development. Initiatives such as the bursary program and financial support for career advancement ensure employees are not only motivated but invested in a future within the company.

Steadfastly adhering to the values of adaptability, responsiveness and compassion, Care At Home Services elevates the level of care provided to clients through its supportive and dynamic staff, inspiring the wider healthcare community to follow suit.