Hannah Toney, VPCoastal Ferry stands as a leading provider in the medical transportation industry, renowned for delivering top-tier, compassionate, and reliable services to patients and healthcare clients. The company collaborates with a variety of medical centers, including rehabilitation and nursing centers, physician’s offices and hospitals, to provide non-emergency medical transportation services to both institutional partners and private pay clients. Its unwavering commitment ensures that all clients receive the highest standard of care and support.
“Our mission is to provide reliable, timely transportation, ensuring the highest level of comfort and safety for every client throughout their journey,” says Hannah Toney, VP of Coastal Ferry. “We treat every client like a member of our family, offering a level of care that goes beyond just transportation.”
The company's core philosophy emphasizes respect and dignity for both staff and clients, creating a team-oriented environment that drives exceptional service. Coastal Ferry has earned a stellar reputation, evidenced by impressive Google reviews, with its locations boasting an outstanding five-star average. This remarkable level of client satisfaction highlights the company’s ongoing dedication to treating patients and healthcare facilities with the utmost respect, setting it apart from competitors in the region.
Coastal Ferry offers a wide range of specialized equipment. Sliding boards facilitate smooth transitions from bed to stretcher, while stretchers, wheelchairs, and advanced stair chairs ensure accessibility for all patients.
Our mission is to provide reliable, timely transportation, ensuring the highest level of comfort and safety for every client throughout their journey.
Coastal Ferry pairs its advanced equipment with rigorous staff training to ensure exceptional care. New hires receive foundational training such as First Aid, CPR, Defensive Driving, and Passenger Sensitivity, while the entire team participates in bi-annual refresher training to stay sharp and learn new techniques. This focus on ongoing education ensures Coastal Ferry maintains the highest standards for patient safety and comfort.
With fully flexible scheduling, Coastal Ferry accommodates trips at any hour, ensuring no appointment is missed with proper notice. The company pairs this flexibility with affordability, offering competitive rates and discounts for first-time riders. Customers have consistently left glowing reviews, calling Coastal Ferry 'wonderful, amazing, and prompt,' and praising its 'friendly, accommodating, and professional' team. The overwhelmingly positive feedback speaks to the exceptional service that Coastal Ferry is known for.
A testament to this commitment is the story of a customer who, after their first experience with Coastal Ferry, praised the company as the best they had ever encountered. Despite years of using medical transportation services, this customer found the company’s care unmatched and has since exclusively chosen them for all their transportation needs. Positive experiences like this have led customers to repeatedly request its services, demonstrating their strong preference and loyalty.
Since its humble beginnings in 2020, Coastal Ferry has rapidly expanded into a trusted provider with multiple locations. This growth reflects the company’s dedication to delivering dependable, compassionate transportation services. By fostering strong partnerships with medical centers and private organizations, Coastal Ferry continues to broaden its reach. Looking ahead, the company aims to further expand its services to meet the needs of more communities, ensuring that reliable transportation to medical treatment is accessible to all who need it.
Coastal Ferry's success can be attributed to its persistent commitment to client satisfaction, staff development and community engagement. This dedication sets Coastal Ferry apart in the transportation industry and cements its role as a trusted partner in healthcare transportation.
