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Distance should never stand between a patient and the care they require, says Armando Cipparano, president of Assistiamo Te. Rightly so, his company, Italy’s foremost long-distance medical transport provider, is a lifeline for patients needing world-class medical journeys beyond borders. Whether intra-country or across continents, Assistiamo Te ensures every journey is meticulously planned and seamlessly executed, proving that no distance is too far when health is the priority. But its mission goes far beyond providing ambulances, medical flights or taxi services. True to its name—meaning “assisting you”—the company redefines medical transport by weaving exceptional care into every step of the journey. Highly skilled nurses and physicians are part of Assistiamo Te’s team, supported by trusted external partners, who make sure patients receive uncompromising attention and support during transit. Strengthening Personalisation in Medical Transport Services Assistiamo Te merges technology with human insights to create a customisation strategy that guarantees each patient journey is as seamless as it is secure. Its platform excels in handling requests across national and international spectrums efficiently. From the initial request, the platform thoroughly collects and channels information to the right medical professionals, preparing a comprehensive medical report on the patient’s condition before any transport is organised. This ensures every aspect of their care is considered, and nothing is left to chance.
Medical transportation is not just about moving patients—it’s about ensuring every aspect of their transfer is handled with care and precision. Aeropartner embodies this approach through its bed-to-bed air service, where every step of the journey is carefully designed to prioritize the patient’s comfort and quality of life. From the initial bedside pickup to the final safe arrival at the receiving hospital, Aeropartner’s team of experienced professionals manages every aspect of the journey. They coordinate ground transportation, oversee in-flight medical care and ensure seamless communication between medical teams. This holistic approach significantly enhances the quality of life for patients by reducing stress and promoting a continuum of care during critical transfers. Prior to transportation, Aeropartner conducts a thorough review of the patient’s medical condition to determine stability for air travel. If a patient is critically unstable and requires immediate transport, the team swiftly obtains consent from relatives to proceed. Following confirmation, a dedicated medical team, customized to meet the specific needs of the patient, is promptly deployed, providing constant, expert care throughout the flight. “Within merely three hours of a request, we can dispatch an ambulance aircraft to most destinations. With our operations and sales departments available 24/7, 365 days a year, we ensure that no call for help goes unanswered,” says Richard Santus, founder and CEO. “Having a fleet of 11 fast and comfortable multi-engined business jets, seven to eight of which can be converted into air ambulances at any given time, we are perpetually prepared to address any emergency situation.” Aeropartner plays a pivotal role in saving the lives of infants born with critical heart conditions. Specializing in the transport of newborns diagnosed prenatally with such ailments, it acts swiftly to ensure these vulnerable patients receive the care they need without delay. Immediately after birth, once it is confirmed that both the newborn and the mother are stable, Aeropartner arranges for the infant’s transfer to specialized hospitals that are equipped with advanced pediatric cardiology facilities. Using specially designed incubators, Aeropartner ensures safe passage for these newborns across Europe. The urgency of these missions reflects the critical nature of the medical interventions required—often within just hours or days of birth. Once the surgeries are successfully completed and the newborns have sufficiently recovered, Aeropartner ensures their safe return to their families.
Med4U is a lifeline for patients in a medical emergency where every second counts. Specializing in air and ground medical transport, it serves as a critical link, swiftly connecting patients to urgent care with expertise and unmatched reliability. From cross-border repatriations and high-risk events to home visits and palliative care, Med4U guarantees continuous access to medical care— anytime, anywhere—while upholding the highest quality and full accountability for outcomes. “We choose the safest and most effective way to transport the patient, whether to their home or a healthcare facility,” says Anna Verhoustinska, board member. Med4U specializes in global medical transportation. With experience spanning New Zealand, Russia, Germany, Austria, Poland and beyond, it expertly manages logistics to ensure seamless and reliable transportation. The transfer process begins when a request is received from an insurance provider, a hospital or a family member. Recognizing that every case is distinct, Med4U carefully assesses the patient’s medical condition in consultation with doctors and tailors the transport plan to the specific need. Med4U upholds the highest standards of care throughout the transfer. Options include paramedic units, commercial flights with medical escorts, specialized medical air ambulances in partnership with a trusted provider, or ground transport using their vehicles. Onboard medical monitoring and specialized equipment, including vacuum mattresses and stretchers, ensure comfort and stability during a 20-hour ground transfer or multi-leg air journey. Med4U demonstrates its proficiency in the most demanding situations. When a critically ill five-year-old child needed immediate medical evacuation from Spain to Latvia, Med4U swiftly arranged a specialized air ambulance for safe and efficient transport. A well-coordinated ground transfer then ensured the child’s safe arrival at the Children’s Clinical University Hospital of Riga. Despite the complexities, Med4U completed the entire process, from initial request to transfer, in just two to three days, including securing insurance approval.
Thomas Bjarnt, Operational Leader, Falck Ambu-lance DK MSc. EBA in Supply Chain Management, Falck
Ali Kheirandish, VP of Supply Chain Contracting, U.S. Renal Care
Roger Staff, Head of Imaging Physics, NHS Grampian
Emma Spellman, Associate Director Oncology, Diagnostics and Outpatients, The London Clinic
Jarrid Pike, MSEM, Director of Emergency Management and Preparedness, UMass Memorial Medical Center
Matjaz Tavcar, Project Manager At The University Medical Centre Ljubljana
Advancing Patient Mobility
Emerging trends in technology are transforming the medical transportation industry, making way for more advanced, efficient and patient-centered solutions. From AI-driven dispatching to real-time GPS tracking, these innovations are enhancing the speed and reliability of both emergency and non-emergency medical transport. Reports state that the global medical transport services market, valued at $46.07 billion in 2023 is estimated to grow to $78.95 billion by 2030 at a CAGR of 8 percent. A slew of tech developments are fueling this growth. AI-powered scheduling and predictive analytics are optimizing routes, reducing delays and improving overall efficiency. Telehealth integration allows real-time coordination between transport teams and healthcare providers, enhancing patient care during transit. Automated dispatch systems and IoT-enabled medical transport vehicles are improving safety, reliability and accessibility. This edition of Healthcare Business Review Europe brings recent developments in the medical transportation sector and insights into how cutting-edge technologies are reshaping patient mobility. It features thought leadership articles from industry experts, including Matjaž Tavčar, project manager at University Medical Centre Ljubljana, who explores the role of professional development, effective communication and collaboration in enhancing healthcare quality. He also discusses the emerging healthcare trends like digital transformation, AI and sustainability. Ahmed Hans, patient safety intelligence manager at Mid Yorkshire Teaching NHS Trust discusses the impact of technological advancements, particularly the shift from paper-based incident reporting to electronic systems, which significantly improved reporting efficiency and overall patient safety culture. We hope this edition featuring the Top Medical Transportation Services in Europe of 2025 helps you build the partnership your organization needs to sharpen its competitive edge in the evolving healthcare landscape.