Get Better Transportation
Chronicle of Excellence in Non-Emergency Medical Transportation

Non-emergency medical transportation (NEMT) is a vital force in healthcare accessibility, orchestrating seamless journeys for patients to and from medical appointments. This indispensable service prioritizes timeliness and places a premium on ensuring the safety and well-being of patients.

A beacon of reliability, Get Better Transportation has perfected the art of delivering more than just rides—it is dedicated to providing an experience marked by comfort, convenience, dignity, and kindness toward patients.

“At the core of our company’s inception is a dedication to prioritizing people, recognizing each patient as an integral part of the medical health system in New York. As our name suggests, we believe that patients are entitled to receive superior transportation services, ensuring they reach their appointments on time and safely,” says Elisaul Eugenio Diaz Cruz, CEO of Get Better Transportation.

The company offers a range of vehicles, including car services and wheelchair-accessible vehicles, across the 5 Boroughs of New York City, Westchester, South and Long Island, as well as Nassau County.

Get Better Transportation uses advanced technology to enhance patient experience. Patients have access to GPS tracking, allowing them to monitor the arrival times of drivers and receive real-time updates on their trips. The technology enables on-demand information retrieval and confirmation of trips, empowering patients to stay informed about the entire process.

For individuals without access to advanced technology, the company offers a dedicated and efficient call center that provides essential information—like driver arrival times and trip confirmations—in a jiffy. Patients can communicate their needs in advance during trip confirmation to ensure the necessary support is integrated into the system and effectively communicated to the drivers. This approach aims to streamline the process and enhance the overall efficiency of the NEMT services.

Get Better Transportation collaborates with various insurance and healthcare systems and is affiliated with the New York Health Department. Its business operations encompass partnerships with insurance-centric entities like MTA, Access2Care, LogistiCare, Modivcare and MAS.

In order to arrange transportation, patients must first contact their insurance company or independent brokers. Once the necessary appointment is secured, they are required to specifically request Get Better Transportation as the designated NEMT service provider to access its services.

It treats patients more as individuals in need of medical assistance than just customers. This includes addressing patients suffering from disabilities, mental health conditions, undergoing dialysis, or battling cancer. Using advanced tracking software, it enforces a strict policy of no delays beyond 15 minutes for appointments and a maximum 30-minute wait for return trips. The dedicated software analyzes data for each customer’s travel, allowing effective time anticipation and management.

Get Better Transportation also implements a post-ride safety check, ensuring customers arrive home safely. Upon completion of a ride, a text is sent to customers, prompting them to confirm everything is satisfactory. In case of a negative response, proactive measures are taken, including immediate phone calls to address any issues or concerns during their journey home. Its commitment to empathy, compassion, and vigilant problem-solving sets it apart in the market, focusing on enhancing the well-being of patients and fostering a positive experience for drivers and those in need of medical transport.

Get Better Transportation is also committed to providing ongoing training for all drivers for the well-being of individuals dealing with mental health issues, health concerns, or dialysis needs. The first step involves requiring drivers to undergo a 30-minute training course upon submitting documents. The course includes animated scenarios that cover various situations, emphasizing empathy and understanding toward diverse individuals. A comprehensive form with around 20 questions is included to assess the drivers’ comprehension. In addition, a thorough background check is conducted, and drivers encountering any issues are subject to suspension.

This approach extends beyond drivers to include dispatchers, who also undergo training. The training focuses on equipping dispatchers with the right communication skills and language to handle diverse situations daily, making the journey in the complex environment of New York more manageable for drivers and dispatchers.

In the pursuit of prioritizing driver comfort, Get Better Transportation places a paramount emphasis on fair compensation for their invaluable services within the medical transportation sector. The goal is to foster a sense of camaraderie reminiscent of a supportive family, acknowledging and appreciating the pivotal role that drivers play in the seamless and compassionate transportation of individuals. This commitment to driver well-being and a familial atmosphere sets a distinctive tone within the landscape of medical transportation services, ensuring a harmonious synergy that extends beyond mere transportation.