GHR Healthcare

Aproven specialist with 30 years of experience in revenue cycle management (RCM) and healthcare information management (HIM) staffing, GHR Healthcare has a track record of supporting hospitals and independent clinics across the U.S. in their quest to achieve long-term financial stability. At the heart of this success is its specialized team of healthcare recruiters. Instead of pursuing candidates with a standard profile, they find ‘purple squirrels’ across qualified auditors, case managers, coders and clinical documentation improvement (CDI) specialists that best suit distinct RCM needs.

Led by Barry Matthews, VP of GHR RevCycle Workforce, and his 24 years of experience in the RCM and HIM sector, its team consistently delivers high-caliber candidates. Regardless of the demand, be it denials management, care coordination or clinical documentation improvement, GHR provides the desired outcomes in a timely and efficient manner. Its robust recruiter network comprising 22 recruiters with over a decade of experience enables a nimble and quick service to create a consistent pipeline of candidates. They constantly communicate with high-potential individuals who can be referred to clients whenever needed.

“What’s beneficial about our services is that we are a one-stop shop for quality candidates and hiring expertise that customers can confidently rely on,” says Matthews.

Driving organizational success from the first day of employment is GHR’s compliance team of subject matter experts that interview applicants on a peer-to-peer basis. They perform background checks and on-call assessments to discern their experience and ensure their qualifications match employer expectations.

Once a candidate is employed, it reviews their performance through a weekly follow-up to assess whether they are maintaining 95 percent accuracy in their work. In cases where an assigned candidate cannot achieve the desired productivity, they are trained to upskill their capabilities or replaced with suitable personnel, reducing employee turnovers with increased credibility.

At the same time, GHR offers W-2 candidates for a short-term contract, which proves helpful in managing a huge work backlog or when a hospital’s existing staff member goes off duty. If a contracted job turns out to be a perfect match, it provides a temp-to-perm job shift upon the agreement of the candidate and their respective employer. It also provides additional insights and identifies ongoing trends to help RCM departments effectively manage their hiring processes.

Since no two clients are alike, GHR deploys account executives to individually work with customers and gain an in-depth understanding of their requirements for selecting the right hire from a pro re nata (PRN) applicant pool. This flexibility is supported by a seasoned team of PRN coders who deliver peace of mind in alleviating the end-of-the-month struggle hospitals experience when managing multiple charts, codes and revenue documentation.

From a candidate’s standpoint, it ensures hired individuals receive employee benefits like medical, dental and vision insurance, 401 (k) company match and paid time off. Even if the employment is contractual, its consultants interact with recruiters to advocate for their careers like a certified full-time employer.

GHR’s profound success in hospital recruitment highlights this customer trust. A case in point was a struggling healthcare client grappling with inaccurate physician documentation, jeopardizing their coding accuracy and revenue. GHR Healthcare stepped in with a tailored team of CDI specialists and coders, transforming their coding processes and significantly boosting revenue integrity.

In another scenario, it assisted a healthcare institution overwhelmed by multiple vendors handling the staffing across different coding and revenue documentation aspects. Seeking efficiency and expertise, they streamlined operations with GHR Healthcare, consolidating services and achieving rapid staffing solutions that filled critical roles within weeks. GHR’s intervention helped them expand to a second-level review and fill seven positions within two weeks.

Such successes motivate GHR to scale its business to a newer height and provide specialized RCM-driven workforces. Following its 2022 acquisition of the healthcare solution provider Meleeo, GHR plans to launch auditing software for external coding audits in 2024 and expand its partnerships with services in physician education and advisory. Based on extensive feedback and customer conversations, GHR’s robust knowledge base empowers healthcare providers to find competent, long-term candidates to reach their goals more efficiently.