Goodworks
Turning Home Healthcare Operational Friction into Goodworks’ Focus

Goodworks provides a broad range of non-clinical, back-office support services to home healthcare organizations. They reduce agency operational turbulence, free back-office staff from time-consuming, repetitive tasks, and create space for agency employees to concentrate on “top of their pay rate” duties. Goodworks accomplishes this by providing trusted, high-quality work and being committed to agencies’ needs and outcomes.

The results are powerful for their clients: Recovered revenue, reduced operational costs, and increased employee retention.

“Having worked in the healthcare industry for the past ten years, I’ve recognized the need for home healthcare agencies to have specialized, non-clinical, back-office support. This is even more true, in the most recent years where turnover is high and finding high-quality new hires is difficult. We have consistently turned our clients’ operational friction into our organizational focus,” says Erik Bailey, President of Goodworks.

Home healthcare agency back-office employees often need to task-switch throughout the day from high-valued work to lower-level, repetitive tasks and then back again. These distractions can lead to inefficiencies and frustrations. Goodworks teams are organizationally structured by workflow which not only makes their team members experts in their workflow, but it oftentimes leads to innovations that make the workflow more efficient and effective leading to greater results.

When Goodworks is involved, home healthcare agencies’ back-office staff can focus on the top of their pay rate.

When employees are working at the top of their pay rate and engaged in meaningful work, it leads to a more motivated workforce and higher retention. By freeing people up from lower-level work, agencies can reassign established team members to more productive, high-value activities. All this increases employee satisfaction while lowering operational costs for the agency.

Goodworks performs a wide range of nonclinical functions and continues to add more to its portfolio as its clients’ needs inspire them.

One of Goodworks’ showcase workflows they provide is Order Management. Collaborating with their clients, they innovated from not only following up on orders after they were due, to working on the problem up front by confirming the following physician at the time of referral (a process that office staff often do not have time to complete), thus reducing issues with incorrect initial orders (485) preventing duplication of error with subsequent follow-on orders and greatly reducing time spent on the process. Goodworks’ support in this space has reduced the outstanding orders to the tune of millions of dollars for one of their clients alone.

All of Goodworks’ competencies can be observed in a case where one of its clients was moving from paper to electronic medical records. They had a pilot to centralize their quality management, indexing, and attaching millions of orders and patient records into their EMR. The client was collaborating with an outsourcing firm that could not scale as quickly and accurately as they desired. Goodworks, upon being hired to assist, quickly met, and then exceeded the client’s volume and quality requirements. This resulted in them saving the pilot and overseeing the complete electronic chart process for the customer ongoing.

Propelled by success stories like these, Goodworks has become a trusted and comprehensive service provider in the home healthcare industry. Moving forward, it aims to continue to innovate and increase its list of over fifty home healthcare-specific workflows and to become the premier global service provider for the healthcare industry.

By staying true to its core values of Relationship, Integrity, and Commitment; Goodworks delivers to the delight of its clients over and over.