Healthcare Services Group (NASDAQ: HCSG)
Setting New Standards in Long-Term Care

Jason Lecroy, Senior Vice President of Business Development

Identifying a rapidly emerging healthcare market segment, Healthcare Services Group (NASDAQ: HCSG) was founded with the goal of transforming traditional housekeeping and laundry services in long-term care facilities. Today, HCSG offers a comprehensive suite of services that extend beyond cleaning and sanitizing to include dietary and clinical nutrition solutions.

The initial goal was clear— to redefine how housekeeping services are perceived and delivered in healthcare settings. Striving to move beyond the conventional janitorial view, HCSG introduced an outsourced model that professionalizes these essential services, embodying its brand essence of ‘people, serving, and experience.’ This shift in perspective has transformed the service staff’s role and fostered a culture of respect and dignity within the workspace.

With a team of over 35,000 dedicated professionals, the firm enhances the experiences of residents, families and partners, thereby establishing new benchmarks in the healthcare industry. “Our company thrives on the expertise of our people, whose dedication allows us to achieve our goals and deliver exceptional services every day,” says Jason LeCroy, Senior Vice President of Business Development at HCSG.

This commitment is reflected in the company’s recruiting, training and development, and multi-layer management structure, designed to address one of the most pressing issues in healthcare—staffing support. By efficiently filling roles in housekeeping, laundry, and dietary departments, HCSG alleviates a significant burden on healthcare facilities, allowing facility leaders to focus on patient care and other critical operational functions.

HCSG has developed an advanced training program, combining hands-on-training and customized video training through a sophisticated learning management system often exceeding regulatory requirements and instilling a continuous improvement ethos among staff. By integrating rigorous training into their daily routines, HCSG employees are well-equipped to uphold and elevate service standards, ensuring compliance and excellence remain at the forefront of their operations.

Comprehensive Support Tailored to Client Needs

HCSG offers a complete range of services to long-term care facilities, assisted living centers, and hospitals. The firm identifies service opportunities by meeting potential clients and delving deep into their operational goals.

“Every case is unique,” emphasizes LeCroy. “We begin by evaluating the client’s challenges and then offer solutions backed by decades of experience.” Whether enhancing housekeeping services, improving dietary options, or ensuring compliance with healthcare regulations, the company provides a full spectrum of support tailored to each client’s needs.

HCSG’s culture is built on delivering outstanding service to clients while fostering continuous growth and development for its employees. The company’s multi-level management structure ensures experienced oversight of operations and effective service delivery while supporting team members’ personal and professional development.
By focusing on building careers rather than just filling positions, HCSG is committed to identifying and nurturing talent and providing avenues for professional advancement. This approach enables the company to elevate the quality of service offered to clients and help employees turn their passion for service into rewarding careers.

Building on the momentum, HCSG focuses on seamlessly adapting to the culture of the facilities it serves, ensuring alignment with clients’ values, which helps maintain each facility’s integrity.
Shaping the Future of Healthcare Services Group

By continually exploring advanced technologies and cutting-edge service models to better meet client’s needs, HCSG is improving its efficiency and service delivery. Poised to expand its impact, the company integrates the latest innovations and processes to meet the demands of the rapidly evolving healthcare market.

HCSG’s vision for the future is about making a meaningful impact. The company is committed to being more than just a service provider, striving to be a true partner in care and enriching the lives of residents, patients, and communities. This commitment to excellent, innovative, and compassionate care positions HCSG as a leader in the healthcare service industry, setting a standard that others aspire to meet.

In this digital world where technology often overshadows the human touch, HCSG relies on the power of compassion and expertise. Through its comprehensive service offerings, commitment to quality, and strong company culture, the company is rewriting the meaning of care with a focus on serving people, and significantly enhancing its service quality and impact.