iCoreConnect
A New Era Of Workflow Management

Efficient management of dental practices is essential to keeping patients happy and improving the bottom line. It requires a well-thought-out combination of practice management strategies and cutting-edge technology.

A market-leading, SaaS cloud-based software and technology company, iCoreConnect enables dental practices to seamlessly achieve this feat.

“Our solutions can function standalone or can be integrated with most practice management software. They seamlessly integrate with the client’s existing tech stack and leading practice management solutions, including Dentrix, Eaglesoft, Carestream, Open Dental,and many others” says Robert McDermott, President, and CEO, iCoreConnect. This allows clients to stay efficient and keeps them in their current workflow.

Solutions That Make Sense

On average, dentists need to juggle between seven to fifteen software applications every day. Our ability to integrate with the core practice management systems allow us to put all the information right at their fingertips. More importantly, iCoreConnect is platform-agnostic; dentists can access it on a desktop, laptop, tablet, or phone.
Dental associations in 28 states consider iCoreConnect their preferred vendor, due to the innovative products they bring to market. They currently have an aggregate of over 90 product endorsements with over half of the country’s state dental associations.

A great example of this can be found in how iCoreRx, the company’s cloud-based ePrescribing solution provides industry-leading content and capabilities that revolutionize the prescribing process with clinical support tools.

Solutions That Align with The Changing Market

Being cloud-based means iCoreConnect’s software solutions allow dentists the freedom and flexibility to access their software from anywhere. This is especially convenient since doctors frequently need to prescribe medications outside their practice which they would otherwise be unable to do with other products.

iCoreRx integrates with state-run prescription drug monitoring programs (PDMP), an electronic database that tracks a patients controlled substance history. Most of the existing ePrescribing products require doctors to log into their respective state’s PDMP separately. Studies show that the number one reason Doctors do not reference PDMP more often is that the data is outside the clinical workflow.

iCoreRx provides seamless integration to state PDMP databases where users can check patients controlled substances history in seconds with a single click.

Other productive features of iCoreRx are the ability to Electronically Prescribe Controlled Substances (EPCS) in all 50 States; Automated Drug and Interaction Review that automatically checks for drug-drug, drug-allergy, and contraindications; Medication History for Reconciliation which ensures better patient outcomes by avoiding less adverse drug events and a direct link to Lexicomp. Lexicomp is a Reference Guide that is a collection of clinical databases and clinical decision support tools that provides access to clinical drug resources including calculators, identifiers, interaction and overdose assessments, along with vast patient education resources.

Another key product in iCoreConnect’s arsenal is iCoreVerify which automatically verifies a patient’s insurance a full week in advance of their visit. Without this automation, a typical practice may spend 20-40 hours per week on this process. In fact, studies reveal that insurance verification is the single most expensive part of the revenue cycle so automating it is a real game-changer. The solution connects to a vast network of insurance providers and plans to deliver the information in an easy-to-read standardized format. Recently, the company launched iCoreVerify+,which adds a unique add-on service that augments iCoreConnect’s automation with a concierge service that turns around special requests traditionally in less than 24 hours. It includes all carriers including non-digital ones and is customized to the client’s specialty.
iCoreConnect’s iCore Exchange provides a secure, HIPAA-compliant email solution using the Direct Protocol that allows doctors to send and receive secure email with any size file attachments to and from other healthcare professionals both in and out of the network. Users can build a community, access other communities, and increase referrals and collaboration. Users can email standard office documents, images like CT Scans, Panoramic X-raysas well as patient files with discrete data, which can then be imported and accessed on most Electronic Health Record (EHR) and Practice Management (PM) systems in a HIPAA-compliant manner.

iCoreConnect realizes that most dental practices lack a cutting-edge solution that can provide them with critical insights into key business metrics. This leads to millions of dollars of uncaptured revenue. The company addresses this issue with iCoreHuddle, which presents real-time business analytics through an intuitive dashboard, accelerating the decision-making process.

iCoreCodeGenius is a medical coding reference solution that provides the coding standards for the 10th revision of the International Classification of Diseases and Related Health Problems (ICD-10), a medical classification list published by the World Health Organization (WHO).

It contains codes for diseases, signs and symptoms, abnormal findings, complaints, social circumstances, and external causes of injury and diseases. Used primarily in Medical, ICD-10 codes are making their way into Dentistry. iCoreCodeGenius provides guidance that allows dental offices to obtain ICD-10 codes for Oral Surgery, Sleep Disorders and other conditions that can be billed to a patient’s health insurance plan. This means increased revenue for the dentist and improved access to care for the patient since these procedures typically cost significantly more than an average dental plan will cover.

“In addition to the products listed above, we offer Managed IT Services, HIPAA compliant cloud backup and proactive technology to keep computers running smoothly, data backed up and protected from loss and other cyber-attacks that can be detrimental to business continuity” says McDermott.

A Never-Ending Journey toward Excellence

All iCoreConnect’s solutions are designed and built from the ground up based on user feedback. An example of how user feedback improves the usability and functionality of a product is single sign-on (SSO) to a platform of various products. Users want simplicity in both the way they access the software and the interface itself. iCoreConnect listened and the result is less time to gain access to an array of products on a single, familiar-looking dashboard.

In one instance, a company was struggling to verify insurance for upwards of 4,000 patients a day and was only getting a small fraction completed. A team of people would call and log into web portals to gather information which was a 100% manual process. By implementing iCoreVerify, they automated the process and now save millions of dollars a year in laborcosts and bad debt caused by underestimating patients out of pocket responsibility.

Success stories like this prove that staying close to the end-user to learn about their business pain points is the best way to provide solutions that are widely adopted. This strategy is not new to iCoreConnect, it is actually the reason why they have had many successful products brought to market over the years.

The company plans to uplist to Nasdaq through a merger with SPAC FG Merger Corp. It is also making great strides on the product front, with plans to launch two new products this year.

“The dental sector has remained underserved for years regarding cloud-based products. We have brought cost-effective solutions to the market that do not require a significant upfront investment. ” says McDermott.

iCoreConnect is taking calculative measures to achieve its objective. There is no doubt that its solutions will protect millions of smiles of both patients and dentists.