Jax Patient Care
Personalized Non-Emergency Medical Transportation

When Ken and Amy Elias, founders of Jax Patient Care and experienced franchise brokers with a knack for identifying untapped opportunities, moved to Jacksonville, Florida, they instantly noticed that many elderly residents were missing critical health appointments simply because they lacked reliable transportation. Seizing this chance to make a real difference, Elias’ launched Jax Patient Care to ensure that no resident missed an essential health check due to transportation issues.

Today, Jax Patient Care is more than a non-emergency medical transportation service; they’re a vital part of the community, driving health forward for patients with each ride.

What distinguishes Jax Patient Care is their promise of personalized service. Unlike other providers that meet patients at the door and drop them off at the front door, Jax Patient Care ensures a comprehensive, door-through-door service. Whether it’s navigating the complex corridors of a hospital to escort a patient from a specific room or assisting them right to their appointment desk, their drivers are there every step of the way. They not only inform the receptionist of the patient’s arrival but also secure confirmation of the appointment, leaving nothing to chance.

The thoughtful touches extend beyond just transportation services. Each patient is provided with a guest card containing the companies’ phone number to use should their appointment conclude earlier than anticipated, guaranteeing that they are not left waiting.

“In nearly ten years of operation, our focus remains strongly on timeliness and reliability, so that you almost never have to wait. We make sure patients have a reliable pickup and return, even if it means rescheduling our entire day or reassigning drivers to ensure that every patient receives timely service,” says Elias.

Jax Patient Care offers two streamlined booking methods. Clients can immediately call their office, where a dedicated team efficiently handles reservations by accessing profiles, verifying information, and providing quotes to speed up the booking process.

New clients receive additional support to ensure all details are collected for proper driver and vehicle assignments. Alternatively, clients can book via Jax Patient Care’s website by filling out an online form. This form is promptly processed, with the team confirming details and checking availability. The website also features a price calculator, allowing clients to estimate travel costs in advance.

“We prioritize real-time adjustments to our routes, ensuring our drivers can efficiently meet the demands of our patients. By allowing ample buffer time and accommodating unexpected changes, we consistently provide reliable and punctual transportation,” says Jimi Figueroa, general manager.

Safety remains a paramount concern at Jax Patient Care, especially during stretcher transports. Unlike some companies that might rely on a single employee for such tasks, Jax Patient Care always assigns two staff members to manage stretcher trips, guaranteeing safe and secure handling. For patients exceeding specific weight thresholds, an additional driver is dispatched to assist, ensuring all transports are conducted safely and smoothly.

Jax Patient Care’s services over the years have been not just used for medical transport but for meaningful life moments as well. They has taken individuals to weddings and Sunday lunch outings and has even made it possible for a hospice patient to see the ocean one last time. A woman nearing the end of her life wished to visit the beach. The team from Jax Patient Care carefully loaded her onto a stretcher and brought her right down to the water’s edge, giving her a front-row view of the ocean. These are the moments that truly resonate with Jax Patient Care’s mission.

The reach of Jax Patient Care is expansive, extending beyond Jacksonville to accommodate transportation requests to and from places like Georgia, South Carolina, North Carolina, New Jersey, Illinois, Alabama, and Tennessee. Whether a short journey to a nearby town or a longer trip across state lines, Jax Patient Care guarantees a smooth, comfortable, and reliable journey. With each mile traveled, Jax Patient Care continues to prove that their services are not just about transportation, but about enhancing the quality of life for their clients, one ride at a time.