KZA
Turning Complexity into Confidence for Healthcare Providers

In today’s healthcare landscape, accurate coding, clear documentation, and streamlined billing are critical—but most consultants only offer quick audits and surface-level fixes. These temporary solutions leave organizations trapped in a cycle of recurring issues and ongoing reliance.

KZA takes a different approach.

With a philosophy rooted in education and empowerment, KZA helps healthcare providers build the internal capabilities they need to manage coding, compliance, and operations independently. For over four decades, the firm has partnered with hospitals, private practices, attorneys, and academic medical centers to turn complexity into clarity—offering solutions that last well beyond the engagement.

“We don’t audit just to catch mistakes— we audit to educate,” says Cathy McDowell, President and CEO. “Our goal is to build confidence and capability inside the business so they can thrive long after we’re gone.”

A Practical, Education-Driven Approach

When a client approaches KZA, the team doesn’t settle for surface-level insights. Instead, they dig deep into systemic issues. They analyze CPT frequency reports, denial data, and documentation across the entire patient encounter. The team evaluates each phase of care—from preoperative planning through postoperative documentation—to identify breakdowns and areas for improvement.

After the audit, KZA delivers findings in a detailed written report and follows up with a live, one-on-one education session led by an expert consultant, ensuring nothing is lost in translation. This session allows providers and staff to ask in-depth questions, gain clarity, and walk away with actionable next steps—not just a generic report.

This education-first approach goes beyond correcting documentation or coding errors. Often, audits are the entry point into more strategic engagements involving practice operations, revenue cycle management, EMR optimization, and front-end workflow redesign. This evolution reflects a broader trend KZA has observed: healthcare providers are no longer satisfied with compliance alone—they are seeking operational excellence.

A Client-First Mindset and Strategic Outcomes

KZA serves a broad spectrum of healthcare organizations—from solo physician practices to academic medical centers, law firms, and multi-campus hospital systems. What unites them is a need for consulting that doesn’t impose one-size-fits-all solutions. KZA customizes toolkits, workflows, and contract scopes to align with each client’s unique challenges and goals.

This emphasis on tailored solutions contributed to a remarkable 52 percent repeat client rate in 2024—a testament not only to the value delivered but also to the trust and long-term impact KZA cultivates.

The company also stands out for its highly experienced team of expert consultants, many of whom hold advanced certifications and have been with KZA for more than a decade. Their expertise translates into quality insights, professionalism, and measurable results on every engagement.

In one recent example, a physician approached KZA, believing his underperforming practice could only be saved by selling it. After just one month of targeted support, the practice saw improved revenue, optimized workflows, and renewed confidence. The physician chose to stay and grow the business instead.

In another case, a hospital system asked KZA to investigate why different surgeons performing the same procedures were receiving vastly different reimbursements. A blind audit uncovered documentation inconsistencies, which were resolved through customized training and follow-up. Six months later, the billing disparities had been eliminated, and the system was stronger than ever.

A Lasting Partnership

In an industry where turnover is high and consulting support often feels transactional, KZA offers something different: a lasting partnership. KZA’s work is guided by the belief that strong healthcare systems are rooted in strong operations—and that the key to long-term success is empowering the people who make it all happen.