LOOPS
Solving NEMT Issues with Technology and Passion

The statement has become increasingly relevant in today’s societal context. The aging population, in particular, needs considerable support, especially for healthcare needs. Although non-emergency medical transportation services are being provided, the efficacy and quality of service are, in most cases, questionable due to lack of accountability and proper visibility. Loops Transportation Services LLC. (LOOPS) is filling this gap through technology enabled solutions for ambulatory and wheelchair transportation services, delivered by passionate professionals, who should be recognized and rewarded for their hard work serving the most vulnerable people in our communities everyday.

“With the engineering background and understanding of technology, we have, from the very beginning, focused on integrating technology, securing our data, and training our employees. It has been paying off for us,” says Faress Zawaideh, Managing Director of the company.

One of the significant concerns in non-emergency medical transport is the wastage of resources and time because of a lack of efficiency resulting from events such as unnecessary transportations, and lower than desired seat occupancies per vehicle. LOOPS is targeting such events and eliminating them through technology. The company trains its employees and equips them with advanced communication tools, ensuring complete transparency and visibility into the operations. Thus, it obviates the probability of wasteful usage of resources.

LOOPS is bringing all the technology solutions, from communication to automatic routing and reporting, under one platform specialized for the non-emergency medical transportation business.

The company has selected state-of-the-art technology solutions for various functions, such as smart routing technology, dispatching software, accounting software, and communication software, and integrated them seamlessly, customizing them to the specific requirements of non-emergency medical transportation.

Focusing primarily on the aging and disabled population, the company follows a straightforward communication process for better coordination. A request for transportation must be made 48 hours before the appointment, after which it processes the routing, schedules, and secures the transportation, communicating back with a confirmation. Utilizing technology, the whole process is done efficiently and effectively, keeping the families and caregivers informed about the status of transportation. For example, a person from Irvine whose father lives in San Diego contacted LOOPS and digitally placed his request. The company documented the address of his home and the facility where his father had an appointment. The transportation was reserved, and a confirmation was sent across to the son. The father was then transported, and the son was updated digitally after completing the task. Finally, the billing was done, and payment was accepted through digital channel.

Apart from its technology prowess, LOOPS pays special attention to employee experience. The company believes in taking good care of the employees and treating them with respect so that they reciprocate by taking care of the patients and doing their jobs well. It hires people who are full of empathy and desire to give back to the community. One of the proud employees of the company explains that the name LOOPS comes from the loops in a chain that are linked together. It is symbolic of the way a community operates in coordination. That’s one thing that struck him about this company; that it reaches out and treats everyone fairly.

To keep improving its operational efficiency, LOOPS aggregates the data and analyzes it to zero in on the areas which need enhancement. The operations team then makes sure that those issues are addressed. Moving ahead, the company plans to keep bringing new technology solutions by thinking out of the box, hoping to one day bring machine learning (AI) and ensuring that it continues recruiting passionate employees who will provide the patients with the experience they need.