MAC Rx
Elevating Patient Care Through Precision And Innovation

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ong-term care (LTC) facilities manage complex health conditions and provide care for residents with chronic illnesses and specialized needs. In this environment, pharmacy partners must go beyond simply delivering medications on time and without error. They must provide customized medication management, ensuring precise dosing, specialized packaging, and the highest level of safety. Equally important is support with regulatory compliance, 24/7 access to pharmacists for emergencies, and the use of tools such as electronic medication records and telepharmacy to streamline operations.

By actively collaborating in care planning and aligning with facility goals, the right pharmacy partner can improve operational efficiency and enhance resident well-being, fostering safer and more effective medication use.

As the fastest-growing independent LTC pharmacy in the U.S., MAC Rx has emerged as an industry leader, combining cutting-edge innovation with a steadfast commitment to service excellence. Its customer-first approach is centered on addressing the unique needs of LTC providers. Both residents and staff rely on MAC Rx for timely, accurate prescriptions and exceptional customer service, with a personal touch from a team of dedicated professionals—from billing managers to specialized nurses providing support.

With the industry’s lowest error rate, MAC Rx ensures smooth operations for LTC providers. Recognized by AmerisourceBergen and Cardinal Health for its rapid growth, MAC Rx stands as the largest single-site independent LTC pharmacy in the U.S., successfully blending scalability with quality.

Patient Care with Seamless Solutions

MAC Rx’s services go beyond expectations, setting a new standard for patient care in LTC. “We ensure facilities have ready access to essential medications, supporting patient safety with seamless operations. Medications are always accessible, auditable, and remotely monitored, empowering caregivers with reliable, fingertip-ready solutions,” says Miriam Cho, President/CPO of MAC Rx.

A 24/7 live-answer system guarantees prompt responses, offering peace of mind to facility partners. One standout service is the innovative provision of onsite electronic emergency kits—available at no cost to facilities. These kits, stocked with up to 240 critical medications, serve as lifelines in emergencies. Whether for a new admission or an existing resident, these compliant, remotely monitored kits ensure that essential treatments are always within reach, significantly enhancing patient safety.

To meet every need, MAC Rx has built a nationwide network of over 30,000 pharmacies to provide seamless backup support. Personalized delivery services, managed by dedicated drivers, guarantee timely, cost-free shipments. “Our cost-containment processes help reduce facility bills by up to 18 percent, achieving savings through lower acquisition costs and stringent cost-control parameters,” explains Curt Ayers, CEO of MAC Rx.

Consistency and precision are hallmarks of MAC Rx’s approach to order processing. New prescriptions and refills are efficiently handled, with dependable turnaround times. The company’s proprietary cost-containment program further reduces expenses while maintaining the highest care standards. What sets MAC Rx apart is its unwavering commitment to personalized service. Experienced nurses, acting as customer service representatives, bridge the gap between pharmacy operations and patient care. Pharmacist consulting services provide an additional layer of support, embedding professionals within interdisciplinary teams to improve outcomes and develop collaborative solutions. These personalized interactions replace the anonymity of call centers, fostering deeper connections with facility staff.

Every service reflects a singular mission: to transform LTC by enhancing resident well-being while addressing operational and financial needs.

Efficiency, Care, and Consistency at Scale

MAC Rx’s success is rooted in its dedicated team and family-like culture, which prioritizes employee satisfaction to ensure exceptional customer service. Clients work with trusted individuals rather than impersonal call centers, forging strong local connections.

Looking to the future, MAC Rx is poised for continued growth. Over the past 18 months, it has invested $3 million in automation to further enhance efficiency and scalability. With recent growth rates reaching up to 40 percent, and a decade-long average growth of 48 percent year-on-year, MAC Rx ranks among the top 10 independent LTC pharmacies. The company aims to expand further through both organic growth and strategic initiatives.

MAC Rx is redefining LTC pharmacy by blending precision, care, and innovation. By ensuring facilities thrive and residents receive exceptional care, MAC Rx proves that where service and savings meet, excellence is always within reach.