8 MAY 2025APACIN MY OPINIONBy Dr. Dini Handayani, Chief Medical Officer, Mayapada Healthcare [SRAJ:JK]Strategies for Leading and Innovating in HealthcareAT A GLANCE:· Addressing change management and staff resistance through strategic collaboration, clear communication and comprehensive training is essential for successfully integrating new systems and processes in healthcare settings.· Implement data-driven decision-making, standardization and international benchmarking to improve patient outcomes, supported by partnerships with top global institutions and patient engagement programs.· We are integrating AI and new technologies in clinical practices, focusing on stakeholder involvement, pilot testing and continuous support while maintaining a culture of open communication and adaptability to foster effective adoption. LEADING CHANGE IN HEALTHCARE: A COLLABORATIVE APPROACHOne of the biggest challenges in the medical field is managing people and securing their support for new initiatives. Change management becomes particularly challenging when introducing new systems or processes, as staff often resist altering their established methods.To address these challenges, I adopt a strategic approach that emphasizes collaborative problem-solving and clear communication. Involving stakeholders early in the process is essential. I also prioritize comprehensive training, support, and feedback mechanisms to facilitate smooth transitions and promote a positive attitude towards change.DRIVING HEALTHCARE EXCELLENCE: DATA-DRIVEN, PATIENT-CENTRIC STRATEGIESTo improve patient outcomes at Mayapada Healthcare, I implement several key strategies. We focus on data-driven decision-making, using performance indicators (KPIs) to align hospital and staff goals, ensuring everyone is engaged and working towards the same targets.Standardization is crucial in ensuring consistency and reducing variability in care delivery. We pursue accreditations and certifications, such as Joint Commission International (JCI) accreditation and plan for clinical practice certifications in specialties like cardiology and stroke. By benchmarking against top institutions globally and partnering with the National University Hospital in Singapore and Apollo Hospital in India, our staff can learn from international best practices, significantly improving our nursing and physician practices.Dini Handayani, MD, MARS, FISQua, FIPC, is the Chief Medical Officer of Mayapada Healthcare Group (MHG) Indonesia and a member of the National Patient Safety Committee at the Indonesian Ministry of Health (MoH). With nearly 20 years of experience as a hospital administrator and a medical doctor specializing in Palliative Care Medicine, she has held various leadership roles at both the hospital and corporate levels.Dr. Dini Handayani, Chief Medical Officer, Mayapada Healthcare [SRAJ:JK], brings a wealth of experience as a medical doctor and hospital manager. Beginning her career as a regular staff member, she quickly advanced from the hospital to the corporate level, gaining comprehensive operational knowledge. Her critical experience as a JCI surveyor, which exposed her to global healthcare practices, has been instrumental in her current role. This expertise is precious as Indonesia shifts towards welcoming foreign doctors and exploring international collaborations.This exclusive interview highlights Dini Handayani's strategic approach to overcoming challenges and enhancing patient care in healthcare management. It explores her innovative methods for integrating new technologies, fostering a motivated team and improving patient outcomes through data-driven practices and international collaborations.Dr. Dini Handayani
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