9 MAY 2025APACEngaging patients through programs like the Patient Navigator, inspired by MD Anderson, supports oncology patients with education and treatment options. Our `What Matters to You' program ensures patient preferences are considered during their hospital stay, enhancing their experience and involvement in their care.Finally, fostering a culture of open incident reporting helps identify and address underlying issues, preventing the recurrence of errors. This approach has made our staff feel more comfortable reporting incidents and near-misses, contributing to ongoing improvements in patient safety and outcomes.TRANSFORMING HEALTHCARE WITH AI: A STRATEGIC INTEGRATIONWe are integrating new technologies, particularly AI, to enhance our clinical practices. Utilizing AI in radiology supports our radiologists, ensuring they feel engaged and not threatened by the technology. This initiative is part of our clinical research activities, with case studies and publications documenting our progress.Involving critical stakeholders early in the process ensures a collaborative approach. Forming a steering committee gives everyone a voice, preventing a top-down implementation. We start with pilot testing to gauge acceptance and make necessary adjustments.When collaborating with the National University Hospital of Singapore, we utilize AI to screen for noncommunicable diseases. Continuous training and support for stakeholders are crucial; they have access to help and can report issues, ensuring they feel supported throughout the integration process. Our strategy emphasizes starting with small-scale implementations and gradually scaling up to effectively leverage new technologies. CULTIVATING A THRIVING HEALTHCARE WORKFORCE: EMPOWERMENT AND APPRECIATIONI prioritize clear communication of vision and purpose in overseeing medical, ancillary support, nursing services, patient experience and quality. Regular meetings ensure each team member understands how their role contributes to our organization's mission, helping them see the bigger picture and the impact of their work. Recognizing and appreciating staff contributions through public acknowledgment, awards and personal thank-you notes significantly boosts morale.Promoting work-life balance remains another critical aspect of my leadership style. By offering flexibility with attendance and allowing staff to work from home when needed, provided they communicate their plans, I foster a supportive environment while maintaining performance standards.My management approach also centers on empowerment and autonomy. I delegate responsibilities to give staff ownership of projects and provide mentorship and resources to support their development. Despite overseeing multiple hospitals, I maintain an open-door policy, ensuring accessibility to all staff members, regardless of location. This approach ensures everyone feels valued and connected, contributing to a positive and collaborative work environment.LEADING BY EXAMPLE: A BLUEPRINT FOR HEALTHCARE LEADERSHIPBased on my experience, I advise healthcare leaders to lead by example, demonstrating the behaviors and standards they expect from their teams rather than just instructing them. Building a broad skill set that includes clinical expertise, management skills and technological proficiency is essential, particularly in becoming tech-savvy for future success.Emotional intelligence plays a crucial role in leadership. Addressing issues with empathy and effective communication helps create a supportive environment where team members feel understood and valued. Adaptability and openness to change are also vital as the healthcare landscape evolves. Being agile and flexible is critical to personal and organizational success.Commitment to continuous learning is essential. Engage in ongoing education, certifications and professional development to stay up to date with advancements in the field. Finally, embrace data-driven decision-making and actively engage with patients. Leveraging patient data to improve clinical outcomes and enhance services can lead to significant organizational improvements and growth. LEADING BY EXAMPLE, EMBRACING DATA-DRIVEN DECISION-MAKING, AND FOSTERING ADAPTABILITY IS CRUCIAL FOR IMPROVING PATIENT OUTCOMES AND MOTIVATING HEALTHCARE TEAMS. ALWAYS ENGAGE WITH PATIENTS TO DRIVE SIGNIFICANT ORGANIZATIONAL GROWTH AND EXCELLENCE
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