Field services are critical to the utilities industry's business continuity. Field workers in the utility industry are in charge of infrastructure building, maintenance, restoration, and customer service.
Fremont, CA: Effective people management and processes are required to make field services more efficient. This job is essential for any firm that provides client services, such as utility infrastructure building and repair, mining, industrial and heavy engineering, HVAC industries, gas utilities, and so on.
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Field services are critical to the utilities industry's business continuity. Field workers in the utility industry are in charge of infrastructure building, maintenance, restoration, and customer service. Constant mobility of service agents on and off the field, high-risk maintenance work, inclement weather, and work assignments in isolated locations are not uncommon. As a result, effective communication and safety procedures are required. Service agents frequently contact directly with clients, making them representatives of utility service providers.
The planning, implementation, and confirmation of services are the first steps in FSM. For information such as parts design, inventory, and maintenance/work instructions, these processes are also integrated with service sales, customer relationship management, finance and billing, engineering, and manufacturing. Due to labor participation in the field, FSM is also tied to human resource systems.
