Patients increasingly seek digital options that provide more ease and flexibility regarding the hospital payment experience. Automation, mirrored retail experience, next-generation payment methods, and payment tokenization are the four trends affecting how patients pay.
Fremont, CA: Patients increasingly seek digital options that provide more ease and flexibility regarding the hospital payment experience. Here are four trends that are now affecting how patients pay.
Automation
Healthcare businesses across the board are searching for and implementing innovative strategies to combat staffing gaps and growing labor expenses, with some using automation and remote staffing models to lighten the load on current team members.
Healthcare labor concerns are one trend that is undoubtedly here to stay. Future labor shortages are projected to provide more of a challenge for many provider firms. However, providers free up staff members to spend more time directly interacting with patients by automating several repetitive procedures, such as allowing patients to self-schedule appointments. This boosts employee satisfaction while simultaneously enhancing the patient experience.
Mirroring Retail Experience
Providers are increasingly seeking methods to offer a retail-like, streamlined user experience that matches the convenience and individualized attention patients have grown to expect from various consumer-facing businesses to promote patient engagement and raise collection rates.
