OMNI Case Management

Three lifelong friends with seven decades of combined experience in workers’ compensation and medical and vocational case management. A shared business goal to offer unmatched excellence and personalization in healthcare. Robert Otos, Michael Otos and Michael McKenna founded OMNI Case Management (OMNI) in 2021 with a singular mission to facilitate top-quality care and a fast return to work for patients.

OMNI offers comprehensive telephonic and on-site medical case management and vocational rehabilitation services to help injured workers return to work safely. Driven by a commitment to one-on-one connection and responsive service, the company preserves what matters most: people, purpose and a culture that brings out the best in both.

Its culture is built on three core principles—respect, integrity and trust—that influence daily operations and interactions. Employees are trusted to take ownership from day one, eliminating the need for micromanagement. Regular in-person gatherings help foster camaraderie and a sense of shared purpose among team members.

“All three of us have worked for large corporations in the past and witnessed great company cultures get sacrificed in the name of acquisition. At OMNI, we have fostered a culture that mirrors our core values, attracts top talent and is built to last,” says Robert Otos, executive vice president/owner.

From the outset, OMNI was built to operate differently. Rather than following the industry trend of overloading systems with tracking tools and impersonal protocols, the founders stripped things back to the essentials. The result was a system with expertise at its core, giving case managers the freedom to focus on industry needs and guide people through complex recoveries. This has shaped every aspect of its growth, from the earliest cases to multi-state operations today. What started as a small team of four has grown into a 50-person workforce serving clients across Minnesota, Wisconsin and South Dakota.

OMNI only hires seasoned experts who know the ins and outs of case management and can independently exercise their clinical and interpersonal judgment. This provides clients with a more agile and responsive service experience.

It encourages case managers to spend more time with injured workers, healthcare providers and employers. The result is a streamlined case management process that maximizes cost efficiency for employers and improves clinical outcomes for workers.

OMNI’s greatest strength is its adaptability. From managing administrative expectations to aligning with specific quality assurance metrics or KPIs, the team accommodates a broad spectrum of client needs and delivers tailored services. Its extensive network within the medical community ensures that injured workers receive the proper treatment at the right time, allowing for quick and effective problem-solving. Whether a client has questions about a treatment plan or needs clarification on light-duty options, OMNI’s case managers promptly provide the answers based on a nuanced understanding of specialties and diagnosis requirements.

All case managers are trained to understand the financial aspects of claims management. They work directly with employers to identify light-duty opportunities and are skilled at conveying the importance of early return-to-work strategies. This helps reduce claims costs and boosts employee morale and engagement.

Recognizing the pressures of the job, OMNI has also launched a mental wellness program for its staff, including quarterly sessions with a licensed clinical psychologist and open-door venting sessions.

Community engagement is a hallmark of its identity. OMNI supports local schools, sports events and nonprofits, including the Special Olympics. In 2023, it contributed to over 20 organizations across its service regions, reinforcing its commitment to social responsibility.

OMNI delivers measurable results for employers, providers and injured workers alike by prioritizing people over process and removing the noise that clutters care. With expansion plans underway, its personalized, purpose-driven approach will help more individuals return to their lives and work with confidence and dignity.