One to One Health
TextCare by One to One Health

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elehealth’s prominence skyrocketed as it enabled patients and healthcare professionals to interact in a digital, safe, and interactive manner during the pandemic. A key driver of this is the ubiquity of mobile devices. However, established telehealth providers fail to make the most of their smartphone-driven delivery approach as they overlook the prevalence of text messaging, hindering close to 275 million Americans from accessing much-needed virtual services.

One to One Health bridges this gap with its patientcentered, on-demand concierge medicine solution, TextCare. It provides personalized, transparent, and efficient clinical support around the clock and in the mode the patient prefers (text, call, or video chat). 94 percent of TextCare patients agree texting is their preferred channel for communicating with providers. Essentially, it expands the reach of high-quality, relationship-based primary care and paves the way for a frictionless patient experience.

One to One Health began in 2013, delivering valuable healthcare services via onsite clinics, boosting the efficacy of dedicated and convenient care for businesses with large workforces. TextCare enables firms of all sizes (down to 10 employees) to navigate rapidly evolving healthcare demands while increasing employee productivity.

A healthcare provider with an agile and forwardthinking mindset, One to One Health is rooted in compassionate and relationship-driven care. Its easy-touse digital solution allows patients to communicate with clinicians and enable continued conversation and ongoing support for their needs – a unique approach in the modern virtual care market. TextCare’s continuum of care is broad, from primary, preventive, acute, and urgent care, to more complex chronic disease management. It also offers datadriven provider referrals for necessary and appropriate high-value imaging and specialty care.

“As an internal medicine and pediatrics physician with over 25 years of hands-on experience, I can say – handsdown – this is the most impactful resource I’ve ever seen in healthcare,” says Dr. Keith Helton, founder, and chairman of One to One Health.

Showcasing consistently five to seven times the engagement offered through traditional telemedicine, TextCare’s physician-led team focuses on driving a tailor-made communication strategy for employers and designing the right campaign to establish connectivity with employees.
A case study substantiating One to One Health’s success is that of a patient concerned by the sudden onset of pain in his abdominal region. He reached out through TextCare and connected with a provider who immediately scheduled a CT scan at an independent imaging facility to confirm the initial speculation of a herniated disc or kidney stone.

After the CT scan, the TextCare clinicians and radiologists identified the pain as a herniated disc, suggested nonopioid medications, and assigned a physical therapist while continually monitoring his progress over the upcoming weeks. Gaining end-to-end access to One to One Health’s clinicians and comprehensive resources enabled him to get the care he needed within a few hours, which is markedly faster than the expected timeline for conventional care delivery.

Successes like these can attribute to TextCare’s highvalue concierge medicine model and unique perspective on developing patient-clinician relationships through impeccable care. Moving forward, One to One Health aims to continue encouraging the development of valuable solutions that can assist individuals as they progress through their ever-evolving care journey.