Phoenix Medical Staffing
Leading The Way In Transparent Staffing For High-Impact Specialties

Tom Harmon, CEO

Phoenix Medical Staffing has always chosen to swim against the current.

While most staffing companies operate with opaque profit structures, Phoenix stands out by making transparency its hallmark. By openly sharing bill rates and contract details, Phoenix builds trust and empowers its travel nurses, ensuring they feel valued and informed in their roles.

This transparency leads to a motivated, committed and stable workforce. That’s a vital asset in high-stakes specialties like cardiac catheterization labs, interventional radiology and electrophysiology, where expertise and continuity of care directly influence patient outcomes. As a result, Phoenix’s dedicated nursing and Allied Health technologists can aid hospitals in maintaining consistency in care and supporting optimal patient experiences.

“We thrive in environments of urgency, where every minute matters,” says Tom Harmon, CEO. “Knowing that our quick response to match the right talent with the right facility keeps critical healthcare services running motivates us to act swiftly and effectively. It’s more than just filling shifts; it’s about ensuring patient care never misses a beat.”

Phoenix’s collaboration with managed service providers (MSP) further elevates its impact, simplifying and accelerating the hospital staffing process. Through these partnerships, Phoenix acts as a central staffing resource, adeptly managing contracts and securing skilled professionals across a spectrum of specialties. Hospitals, in turn, are relieved of the administrative tangle of multi-vendor agreements, benefiting from an efficient, streamlined system that aligns with their operational needs.

A New Standard in Agency-Travel Nurse Relationships

Phoenix makes sure travel nurses know they’re working for a staffing agency that has their back.

Rejecting the ‘black box’ approach to profits, it stands by a simple principle. Earnings beyond the standard 40-hour workweek belong entirely to the healthcare professional. Overtime, callback, and on-call pay go directly to those who work the hours.

Financial security of nurses is another priority that Phoenix takes seriously, reflected in its standout 401(k) benefits designed to be among the best in the industry. The plan begins with a generous five percent match, providing a solid foundation for nurses who choose to invest in their future. After reaching 500 hours of service, an additional match is unlocked. For those who contribute more than five percent, Phoenix adds a 40 percent match on contributions up to 10 percent. This generosity enhances nurses’ financial security and reinforces Phoenix’s promise to value its employees at every step.

Phoenix also proactively checks in with staff four weeks into assignments, gauging their experiences with payroll, credentialing and the onboarding process, and ensuring feedback shapes future interactions. These touchpoints demonstrate its dedication to understanding and addressing the nuances of each employee’s journey.

Empowering Hospitals with Rapid Turnaround Staffing Solutions

An unused room isn’t just a missed opportunity for hospitals; it can hinder timely patient care. Phoenix’s rapid response provides an invaluable solution, enabling hospitals to maintain continuity of care, even in urgent staffing situations. By swiftly credentialing and mobilizing nurses, it helps healthcare facilities avoid service disruptions, ensuring patients receive the critical care they need while also allowing hospitals to maximize resources and prevent costly revenue loss.

For instance, a recent call from an Arizona hospital facing an urgent staffing need came in on a Friday, and by the middle of the following week, Phoenix had two highly qualified nurses interviewed, credentialed and ready for orientation. This quick response enabled the facility to continue seamless patient care while capturing critical revenue that might otherwise have been lost. Moments like these demonstrate Phoenix’s exceptional commitment to efficiency and patient-centered solutions, solidifying its role as an essential partner in healthcare.

When the nation urgently needed support during the pandemic, Phoenix stepped up to manage large-scale testing. The team took on the critical responsibility of overseeing testing for the California Department of Health. At the height of the crisis, it ensured around 3,500 employees, spread across 20 locations, were tested—including health surveyors and department staff. Phoenix also partnered with Smithfield, one of the nation’s largest pork processors, running on-site COVID-19 testing to keep essential workers safe.

As the immediate demand for COVID-19 testing eased, Phoenix showed its true agility. Instead of slowing down, the company shifted gears back to its core focus areas—cardiac cath lab services and Allied Health imaging.

A key element of Phoenix’s success is how seamlessly it integrates technology in all its operations. Rather than relying on cumbersome manual processes, Phoenix has built a smart, efficient tech stack that frees up its team to focus on what truly matters—providing exceptional service and nurturing solid relationships in the industry.
At the core of this tech-driven approach is Sense HQ, a marketing technology partner that automates communication with both candidates and clients. With scheduled SMS, emails and API-based rules, Sense HQ works in sync with Phoenix’s CRM platform, Bullhorn. This integration has transformed recruitment efforts, ensuring communication is always timely, personalized and effective. For Phoenix, Bullhorn isn’t just a tool—it’s a cornerstone that allows the team to manage staffing efforts with precision and clarity. Blending strategic partnerships with in-house expertise, Phoenix has not only streamlined its processes but enhanced communication efficiency, positioning itself as a leader in both technology and healthcare staffing.

Building Lasting Connections

Phoenix’s recognition as a top-rated agency by Great Recruiters, a candidate experience and reputation management platform, speaks to more than just industry accolades. It reflects the company’s deep-rooted promise to its healthcare professionals. Phoenix has earned three top awards because of its transparency and dedication to accountability.

But these awards are only part of the story. The real measure of its success lies in how it supports its professionals throughout their entire journey. Regular reviews and check-ins are about more than resolving issues; they create a consistently positive and supportive experience, showing healthcare workers that their needs are genuinely prioritized.

“Unlike other companies that funnel communication through recruiters, we offer an open-door policy, where employees and clients have direct access to leadership and staff at any time. This openness builds trust and confidence, creating a supportive environment that strengthens relationships and enhances overall operations of hospitals,” concludes Harmon.