SCP Health
Transforming Health Care Delivery

SCP Health’s commitment to innovation goes beyond conventional care models, offering a suite of forwardthinking services designed to improve patient outcomes and enhance the efficiency of health care delivery. Integrating advanced technology with its clinical expertise, the company is breaking new ground in patient care.

SCP provides high-quality, cost-effective patient care for over 10 million encounters annually by partnering with clinicians, hospitals, and health systems to provide clinical services for emergency, hospital, and critical care medicine. With 50 years of experience, SCP Health is leading the charge by transforming its expertise into an innovative care delivery model.

As part of its commitment to expanding care beyond traditional health care settings, SCP Health is redefining how and where patients receive care. A prime example is the hospital-at-home program, providing virtual clinicians and nurses to deliver high-quality acute care directly to patients in their homes. This seamless integration of in-person and virtual services ensures optimal patient outcomes while meeting the evolving needs of patients and health care systems.

Central to this effort is its Dallas-based clinical command center with a dedicated team of physicians and acute care nurses ready to deliver hospital-level care directly to patients. This initiative, born from a CMS waiver during the COVID-19 pandemic, represents a significant shift in health care delivery, enabling patients to receive highquality care without leaving their homes. The company partners with hospitals that have implemented this program, allowing them to provide comprehensive care solutions tailored to the patient population.

SCP Health recognizes that patient care extends beyond the hospital stay, even after discharge. Its commitment to enhancing patient outcomes is demonstrated through its “Connected Care” program, a key element of its strategy. This program supports patients from the beginning of their care journey, starting with a 24-hour nurse triage line that provides expert guidance on symptom urgency and the next steps, ensuring they receive the right care at the right time.

“We’ve introduced services to help our patients throughout their care journey, both before and after acute care episodes,” says Lisa Fry, chief strategy and innovation officer.

Once patients are discharged, SCP Health continues to provide support with a dedicated team of nurses and staff.

This ensures that patients understand their discharge instructions, schedule follow-up appointments, fill prescriptions, and have access to ongoing monitoring. SCP Health extends this care through 30-day follow-ups to monitor recovery, prevent avoidable readmissions, and maintain continuity of care.

What truly sets SCP Health apart is its focus on ensuring a seamless transition into community care after discharge. Taking responsibility for the patient’s well-being beyond the hospital walls, SCP Health ensures a smoother and more effective recovery process within the community.

Empowering Clinicians Through Innovation

SCP Health’s commitment to comprehensive care is complemented by its focus on supporting clinicians through innovation. It leverages the expertise of its clinical leaders to drive its innovation processes. Prioritizing the needs of its health care clinicians, SCP ensures that new programs effectively support both its staff and patient-centered care while reducing administrative burdens.

An example of SCP Health’s innovation is its development of mobile apps designed to streamline processes. It simplifies the credentialing process for clinicians by allowing them to upload necessary documents via their phones and track their submissions through a progress indicator. The technology significantly reduces paperwork, freeing clinicians to focus more on patient care.

SCP Health’s focus on innovation reflects a broader trend in the health care sector. Emergency medicine has evolved into a distinct specialty, enhancing care quality while introducing new challenges. In response to the increasing complexity of the health care landscape—evolving regulations, and a shift toward value based care—SCP Health has successfully developed programs that streamline processes and enhance care delivery. These include telehealth services and advanced care coordination tools that enhance access to care for patients, streamline processes, and strengthen collaboration among health care providers, ultimately improving care delivery and patient outcomes.

Integrated Virtual Services Expanding Care Models

SCP Health’s approach to hospital medicine exemplifies its expertise in navigating complex clinical environments. The company understands hospitals’ challenges in managing diverse clinician teams and offers tailored solutions to address these issues. SCP Health provides two dynamic models to meet these challenges. In the direct management model, SCP Health employs and oversees the entire clinical team, ensuring streamlined operations and cohesive integration with hospital systems and processes. Alternatively, the optimization model allows hospitals to retain their clinicians as employees while SCP Health provides comprehensive management services to boost team performance. Both models empower hospitals to enhance clinical operations, maintaining flexibility, and ultimately improving health outcomes for patients.

Hospitals and health systems across the U.S. rely on SCP Health to harness data-driven strategies that enhance patient care and quality while streamlining operational efficiency. With a network of over 568 practices spanning 37 states, SCP Health uses its broad experience to provide invaluable benchmarks and best practices. Its impressive achievements include elevating quality scores to the 99th percentile within just six months of starting new programs, reducing emergency department doorto-provider times, and boosting patient satisfaction scores by over 5 percent.

SCP Health is on a mission to expand its impact and reach more communities with its innovative care models. Embracing organic growth and cutting-edge advancements, it continually enhances its services to improve patient outcomes and ensure accessible, high-quality care across diverse health care settings.

Ensuring that the highest standards of care are always within reach, SCP Health is not just adapting to the changing health care landscape—it’s defining it.