Sentrii RCM
Maximizing Revenue through Effective RCM Practices

The rapidly evolving healthcare industry and heightened customer expectations have necessitated a profound rethinking of the role and scope of revenue cycle management (RCM). Transcending the transactional and highly manual operations that impact revenue cycle performance, healthcare providers are investing in robust tech-centered RCM solutions to elevate patient experience, shore up financial health, and build resiliency against current and potential future disruptions.

At the helm of driving a transformative RCM experience is Sentrii RCM.

Empowering physicians to boost revenue growth, it provides a future-proof, comprehensive web-based RCM platform that guarantees paperless, fair, and complete reimbursement. Underpinned by advanced technologies, the platform equips physicians and administrators with the tools and resources to efficiently manage claims and maximize reimbursements while optimizing their revenue cycle and improving financial health.

Improving RCM Efficiencies with Technology

Sentrii’s rules-based, algorithm-driven software is designed to prevent errors and ensure every step of the RCM process is executed consistently and complies with industry standards. By building rules, it puts together clean claims to expedite reimbursement and helps decrease claim denial rates, which enables physicians to be promptly and accurately paid as stipulated in the insurance contract.

Underpinned by AI, Sentrii’s platform automates repetitive and time-consuming tasks to facilitate greater efficiency, eliminating the need to outsource manual, resource-intensive RCM functions. For Sentrii, the goal is to enable people to work smarter and not harder while aligning with its vision of redefining RCM with technology.

“We are focused on billing for physician services in the U.S., offering them RCM expertise that fuels revenue growth. With technology at the core, we are digitizing and streamlining RCM processes while educating our clients on the latest industry developments,” says Tyler Lewis, operating partner at Sentrii RCM.

It also offers a self-audit tool that helps physicians assess their current medical billing company and identify potential red flags, including underpayment, billing and coding errors, non-compliance, and inaccurate charge capture processes. This helps them determine and stop the source of revenue leakage and identify potential risks.

Based on the insights collected from the audit, Sentrii establishes benchmarks to evaluate client progress over time. Through the metrics-based approach, it determines where they are performing well as well as areas for improvement.

Sentrii also understands that self-evaluation is critical. To this end, it benchmarks its performance against national billing companies with a firm dedication to standing head and shoulders above the rest.

Anchored to the Mission of Customer-Centricity

At the heart of Sentrii’s customer-centric culture is its strict adherence to clear and effective communication. Listening intently to clients and understanding their needs and preferences enable the team to craft a process to best equip them for success. Since every healthcare provider has unique challenges, Sentrii works closely with them to identify areas of improvement in the RCM process and delivers a solution that helps them procure as much revenue as possible from insurance companies.

A client that benefited greatly from Sentrii’s personalized approach was a physician practice working with a large billing service provider for years. They assumed the service they received was top-notch because the provider had a national presence. It was soon discovered that they were underpaid and had a $10 to $20 Medicare payment gap on each claim, which eventually added up to a significant amount. While their previous provider overlooked the details, Sentrii helped this client save vast sums of money by paying close attention to the payments received versus the money they were owed per the contractual agreement. It also allowed the client to improve their revenue cycle management process and provide better patient service.

Sentrii’s physician-centric model is developed with the goal of driving better outcomes for physicians and improving their bottom lines. In addition to its advanced technology, Sentrii has a highly experienced and specialized team of professionals who have been on the team for an average of ten years. By sourcing the best talent from across the country, it has built a team with deep RCM expertise, keeping the physician’s best interests at heart.

“We are always upfront and proactively identify problems so we can work with clients to address them before they become substantial issues. Delivering bad news can be hard, but we do not try to sweep things under the rug. This level of honesty is critical to building trust with clients and establishing long-term partnerships,” says Lewis.

The revenue cycle of the future is poised to improve revenue yield through more effective collection activities facilitated by an increasingly data-rich ecosystem. Sentrii is committed to delivering the same by leveraging its expertise and cutting-edge technologies.