Southern States Imaging (SSI)
A One-Stop Shop for Medical Imaging Equipment

The continuous advancements in healthcare technology make investments in upgrading a clinical practice an ongoing process. Central to this much-needed evolution is the medical imaging equipment that emerges as an integral aspect of the healthcare industry, especially in today’s value-based care era. Providers are looking for reliability, streamlined workflow, and high overall value—a trifecta that the old-school practices of buying new equipment can’t always provide.

This opens up a new avenue for refurbished systems that can create a perfect way for clinics to gain top-notch clinical excellence, all without the exorbitant cost of buying new systems.

A fast-growing medical imaging equipment sales and services firm, Southern States Imaging (SSI) is capitalizing on this growing demand for remanufactured medical imaging systems. It provides a broad spectrum of refurbished imaging systems, like MRI, CT, X-ray, ultrasound, digital radiography, and surgical C-arms, giving healthcare providers, small medical facilities in particular, an efficient and cost-effective way to enhance clinical excellence. From GE and Siemens 1.5T magnets to 3T magnets, its expertise entails offering many industry-leading systems, mostly around three to five years old, serving clients with diverse preferences and budgets.

Numerous imaging centers, orthopedic facilities, and small hospitals trust its excellence in efficiently remanufacturing these systems, helping them gain unparalleled flexibility, accuracy, and speed in operations. What gives SSI an edge over the competition is its meticulous refurbishment process that focuses on utmost reliability and a high overall value. From repainting covers to comprehensive cleaning and inspections, it adopts industry best practices while adhering to regulations set by the governing bodies.

“Staying true to our customer-centric ethos, we go beyond a typical refurbished equipment provider to offer exceptional customer services and support,” says Jeremy Reigle, director of service at SSI. “Our customer relationship transcends the sales process and covers the entire equipment lifecycle, from installation to regular maintenance.”

The journey to provide the best customer experience begins with team SSI assisting clients in installing the equipment. It collaborates with the contractors and architects to provide a detailed installation drawing that covers all aspects, from the power and AC requirements to filtering and shielding. This allows SSI to achieve an impressive three-week turnaround time, from equipment delivery to clinical scanning completion, a remarkable feat compared to the months-long timelines of OEMs.

Application training is also part of SSI’s service portfolio. Its team works closely with clients’ technical experts, providing a full week of application training that equips them with the expertise to construct protocols from the ground up tailored to the radiologist’s preferences. Part of the program also encompasses hands-on training in using the system.

SSI’s key to success goes beyond its consultation offerings; a team of engineers strategically employed across the nation provides swift and efficient customer support. This underlines its commitment to delivering the highest level of services.

Thanks to the team’s technical expertise in medical imaging hardware and software space, it delivers the most efficient and on-time diagnostic imaging services. Through its after-hour support and remote diagnostic troubleshooting, SSI’s team of OEM-trained and bonded professionals minimizes downtime and accelerates rapid issue resolution, deterring the need for on-site engineer visits. The live remote monitoring system proactively tracks equipment status, alerting users on potential issues related to cooling, room temperature, helium levels, pressure compressor status, and equipment room humidity. This active support system is further bolstered by automatic email alerts fostering efficient support mechanisms.

“Customer relationships are at the heart of our success. Positive word-of-mouth referrals from satisfied clients have been instrumental in expanding our footprint,” says Reigle.

Whether it’s a smaller private practice or a high-volume facility with multiple modalities, SSI offers the latest technologies to streamline patient flow, maximize throughput, and improve the quality of care. Will Hengemuhle, president of SSI, takes pride in delivering superior healthcare imaging solutions by focusing on refurbished equipment, personalized customer support, and cutting-edge monitoring capabilities.