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Long-term care (LTC) facilities manage complex health conditions and provide care for residents with chronic illnesses and specialized needs. In this environment, pharmacy partners must go beyond simply delivering medications on time and without error. They must provide customized medication management, ensuring precise dosing, specialized packaging, and the highest level of safety. Equally important is support with regulatory compliance, 24/7 access to pharmacists for emergencies, and the use of tools such as electronic medication records and telepharmacy to streamline operations. By actively collaborating in care planning and aligning with facility goals, the right pharmacy partner can improve operational efficiency and enhance resident well-being, fostering safer and more effective medication use. As the fastest-growing independent LTC pharmacy in the U.S., MAC Rx has emerged as an industry leader, combining cutting-edge innovation with a steadfast commitment to service excellence. Its customer-first approach is centered on addressing the unique needs of LTC providers. Both residents and staff rely on MAC Rx for timely, accurate prescriptions and exceptional customer service, with a personal touch from a team of dedicated professionals—from billing managers to specialized nurses providing support. With the industry’s lowest error rate, MAC Rx ensures smooth operations for LTC providers. Recognized by AmerisourceBergen and Cardinal Health for its rapid growth, MAC Rx stands as the largest single-site independent LTC pharmacy in the U.S., successfully blending scalability with quality. Patient Care with Seamless Solutions MAC Rx’s services go beyond expectations, setting a new standard for patient care in LTC. “We ensure facilities have ready access to essential medications, supporting patient safety with seamless operations. Medications are always accessible, auditable, and remotely monitored, empowering caregivers with reliable, fingertip-ready solutions,” says Miriam Cho, President/CPO of MAC Rx.
Journeying through the twilight of life requires more than care—it calls for profound compassion and expertise. The Pennant Group, an emerging leader in the hospice space, embodies these qualities, relieving families of the burdens of caregiving. Maintaining focus on love, care and tenderness, it enables patients to spend their final days at home or at its affiliate facilities, surrounded by loved ones. In these challenging moments, The Pennant Group becomes a pillar of support, allowing individuals to live as fully and comfortably as possible. It provides varied healthcare services through home health and hospice agencies and senior living communities operating under its subsidiaries, Pinnacle Senior Living and Cornerstone. These ‘life-changing services’ are delivered through a model designed for decentralized, independent operation. The hospice vertical and its affiliates, operating under Cornerstone, function independently without a traditional corporate headquarters. The approach is based on its firm belief that equipping local leaders is the most effective way to deliver healthcare services. They are supported by Pennant’s service center, comprising a world-class team of professional resources who cater to specialized needs of its clients. The support system enables on-site leaders and caregivers to focus entirely on day-to-day care and business issues, ensuring that each location operates effectively and maintains a high standard of care. “Our distinct operating model has demonstrated time and time again its power in achieving exceptional financial and clinical results,” Brent Guerisoli, chief executive officer. Building A Legacy Through Local Leadership Viewing healthcare as a local business is not merely a strategic choice for The Pennant Group. It is intrinsic to its operational philosophy and the key to success.
The right treatment approach and a strong emphasis on patient-centered care are crucial in mental healthcare. Delivering precisely this is Pinnacle Behavioral Healthcare. It offers mental health services for individuals facing behavioral and psychological challenges with a team of highly experienced and certified providers. Collectively, they deliver diagnostic and medication management services that significantly improve outcomes for patients with mood disorders. “We enhance the overall well-being of our patients, particularly focusing on helping them achieve mental wellness and stability,” says Ebi Awosika, clinic director. Pinnacle’s team includes psychiatrists, mental board-certified nurse practitioners and licensed independent clinical social workers who offer psychotherapy to those in need of talk therapy. The clinic’s providers undergo extensive training to deliver mental healthcare offerings with exceptional care and compassion. They also monitor patient outcomes and consistently observe significant improvements to affirm the effectiveness of the provided treatments. Pinnacle employs cutting-edge treatments such as transcranial magnetic stimulation (TMS) and esketamine therapy for conditions like depression, anxiety, obsessive-compulsive disorder and other conditions. As a Gold-Rated NeuroStar TMS provider, the clinic is recognized for delivering superior results to many patient demographics, including adolescents and pregnant women, by offering safe, non-invasive alternatives to medication with harmful side effects. Its TMS offering works by stimulating areas of the brain linked to depression, improving symptoms by boosting blood flow. Studies show that around 60 percent of treatment-resistant patients experience significant improvement with TMS, while up to 40 percent achieve remission after completing the full therapy course.
Anniece Woods, Director of pediatric cardiac patient services at Northwell Health
Audrey Neylon, System Director Mental Health and Addiction – Business Solutions, Fairview Health Services
Kristen Silva, Director Of Nursing, Beth Israel Lahey Health
Teodoro Anderson Diaz, MS, MSW, LCSW, LADC, Vice President of Health and Wellness Center Outpatient Services at Wheeler Health
Jeanne Marconi, Vice President, Clinical Integration, PM Pediatric Care
Dr. Ruchita Agrawal MD, DABOM, DFAPA, Associate Chief Medical Officer at Seven Counties Services
Melanie Schrock Perry, Home Office Life Enrichment and Cognitive Wellbeing Specialist, Primrose Retirement Communities, LLC
Advancing Healthcare Services with Innovative Technologies
Agrowing focus on proactive health strategies is fostering a shift toward models that prioritize long-term health outcomes and community well-being. A high-functioning healthcare system ensures all individuals, regardless of socioeconomic status or background, have access to the resources necessary to live healthier, more fulfilling lives. To achieve overall well-being, physical as well as mental aspects of health need to be taken into account. Mental health is becoming more openly discussed in society, overlooking the stigma surrounding its struggles. In this edition of Healthcare Business Review, we explore the recent developments in the mental health space and how patients’ emotional and psychological needs can be improved through evidencebased therapies. Prioritizing mental well-being is more about fostering a positive environment than managing stress. Rather than focusing solely on symptoms, adopting a multidisciplinary approach that combines traditional therapeutic methods with innovative, evidence-based practices can encourage open dialogue and promote healing. By helping patients reframe negative thought patterns, cognitive behavioral therapy empowers them to manage stress, depression and cognitive decline more effectively in long-term care settings. The global market for mental health services is set to grow from $448.23 billion in 2024 to $573.75 billion by 2033 at a CAGR of 2.76 percent. This edition will also explore the latest trends in long-term care prescriptions and how companies are delivering prescription drugs and medical supplies to people who need long-term assistance. Some companies help manage complex medication regimens for patients with multiple prescriptions, while others offer medication synchronization services to facilitate refills and dosing schedules. Proper staff training is also critical in delivering health care. Providers in long-term care settings must be equipped with the knowledge and skills to identify and address issues early on. Ongoing education in mental health care, including recognizing signs of distress and communication techniques, can help strengthen residents’ overall well-being. We feature insights from industry experts like Audrey Neylon, system director of mental health and addiction, business solutions at Fairview Health Services, who specializes in implementing and revenue enhancement initiatives in healthcare organizations. We also feature Dr. Ruchita Agrawal, associate chief medical officer at Seven Counties Services, who believes transcranial magnetic stimulation is a life-changing tool for patients with treatment-resistant depression. We hope this edition helps you find the right partner for your business requirements