Summit Imaging
Solutionists Enhance Healthcare Efficiency through Expert Device Repair

Specializing in maintaining ultrasound and mammography devices, Summit Imaging was founded by electronics experts passionate about repairing high-value medical equipment. They’re not just electronic experts, however; they’re what Larry Nguyen, Summit’s Founder and Chief Information Officer, calls Solutionists, or “the machines behind the machines.”

Always-on, the Solutionists take a proactive approach to device repair, minimizing both hard costs, like service contract expenses and expensive OEM replacement parts, as well as soft costs, like machine downtime, that impact accessibility for patients. By deploying Solutionists on-site for efficient diagnostics, Summit eliminates the need for facilities to rely on appointments or third-party services.

“Reducing the total cost of ownership of critical assets for healthcare facilities by ensuring machines remain operational, we enable healthcare facilities to maintain patient access and deliver better outcomes by reducing unnecessary machine downtime,” says Larry Nguyen.

A technology-enabled service company, Summit is dedicated to supporting on-site engineers in large healthcare networks, hospitals and private clinics with free, 24/7 tech support, along with world class electronic repair capabilities.

Their Solutionists, equipped with vast medical device knowledge, resolve disruptions with accurate and rapid solutions that reduce machine downtime relative to traditional outsourced service strategies for healthcare facilities.

As the most widely used imaging device in the world, ultrasound system consoles frequently suffer failures. Summit works closely with the healthcare facility’s clinical engineers to deliver a failure diagnosis with 93% accuracy on the first attempt (and typically within 3 minutes) and then deploy the correct replacement part or even a Hero Kit that includes multiple parts to the facility. This is a Complimentary technical support service Summit provides which eliminates the need to outsource costly service and elongate equipment downtime.

In cases of ultrasound transducer equipment failures, a hospital’s sonographer usually contacts their clinical engineering department, and the transducer is immediately deployed to Summit’s world-class repair facility for a Free Evaluation to determine the severity of damage to the device. The expert technicians at Summit then proceed with repairs—with an average turnaround time of just days—getting the healthcare facility back up and running at a fraction of a replacement cost. Their customers say the entire repair process with Summit is frequently completed to entirety faster than competitors can even evaluate a transducer. The technology enabled repairs allow quick and effective repairs that last.

As the leader in ultrasound parts and probe repair, Summit is not only known for their fast, high-quality service, which can shave days off of customers’ downtime, they’re also known for their reduced costs—they offer to repair parts and probes at a cost basis that is far below what an OEM would charge for the same part. When you compare discounted equipment repairs to costly equipment replacement, it’s easy to see how Summit helps contribute to a more sustainable model to help healthcare networks, hospitals, and private clinics minimize substantial costs due to equipment failure-related downtime.

To wrap it up, Summit Imaging is really a technology enabled service from customer engagement all the way down to component level repair. Those two symbiotic things coming together enable Summit to offer consistent savings to their customers, allowing for sustainable growth of the organization to exceed the growth demands of customers. It’s easy to understand why healthcare facilities love Summit and why Summit loves them.