Savista
Healthcare BPO for All Things RCM

Savista was founded in 2021 as the BPO spin-off of the services arm of a prominent RCM solution provider. The company represents a 30-year legacy in the domain, an achievement that justifies how they served over 330 clients across 770 healthcare facilities while battling an industry-wide post-pandemic turbulence. Savista understood early on that healthcare organizations, especially in the post-pandemic world, struggled with immense financial pressure and nationwide labor shortages. Furthermore, most healthcare organizations’ recruiting efforts had been confined to their geographical areas, making it difficult to hire competent people.

With a team of 4,000 well-trained professionals, working from both the U.S. and India, the company covers the full breadth of services for front, middle and back of the revenue cycle, including Cancer Registry. The services scale from targeted support to functional outsourcing and focus on solving their clients’ business issues, all without requiring additional technology investment. Savista’s capacity to work natively with clients’ existing systems without requiring any bolt-on tech enables it to handle the entire data extraction process with almost zero impact on clients’ workload.

“We’re different in that we work within the client’s technology stack and don’t require bolt-on technologies that many other service providers mandate to deliver their services,” says Jan Grimm, CEO of Savista.

With accounts receivables (AR) being one of the company’s core strengths and specializations, Savista’s expertise ranges far beyond resolving denied claims and inaccurate reimbursements or facilitating billing. The company is also proficient in eligibility enrollment, low balance inventory, liquidation projects, self-pay and bad debt services.

Unlike many other RCM outsourcing service providers, who hire third-party contractors for staffing, everyone in Savista’s workforce is directly employed by the company with its highly sophisticated recruiting capabilities for onshore and offshore talent. By making it easy to hire human resources globally, Savista is able to break down the barriers of geography and deliver services more transparently and efficiently, establishing itself as a leader amongst its peers. With an average of 7.5 years of experience, over 20+ accreditations, and Epic® certifications, this makes Savista’s workforce one of the most highly trained and competent in the industry. The company also places great emphasis on training its workforce and provides them with growth opportunities and career roadmaps within the company. This has enabled the company to retain top talent, who are inherently motivated to give their best and consistently deliver client results.

“Our colleagues in the HIM space are highly credentialed professionals. We’ve managed to keep our HIM team together for decades and their growing skillsets have greatly benefited our clients over the years,” says Jan Grimm.

Savista’s legacy, customer centricity, and work culture have resulted in longstanding partnerships with a host of clients, especially mid-market healthcare organizations that find partnering with behemoth healthcare outsourcing services providers to be far from ideal or affordable. After all, such ‘super providers’ prefer to serve the bigger healthcare organizations, and their business models are often not cut out for the mid-market players offering relatively smaller revenue opportunities. To that end, Savista has established its position in the healthcare BPO market as a sought-after one-stop services provider of all things RCM.