WellTrans
Strengthening Healthcare Access with Intuitive Transportation

Consider a senior individual, on a fixed income, covered by a Medicaid Managed Care Plan, residing in a rural area, finding solace away from bustling cityscapes. However, amid the peaceful landscapes, a healthcare challenge looms large—the necessity for regular dialysis treatments. Reaching critical medical appointments becomes a daunting hurdle for this individual without reliable transportation access.

This struggle is not rare and echoes the experiences of numerous individuals grappling with disabilities, chronic illnesses, or mobility challenges.

Barriers to transportation are multifaceted, encompassing infrastructure limitations, financial constraints, and healthrelated factors. Fortunately, non-emergency medical transportation (NEMT) services like those provided by WellTrans, Inc. (WellTrans) can drastically alter this narrative and ensure individuals receive timely treatments.

“A core value I hold, personally, as well as every other member of our WellTrans executive leadership team, is a deep understanding and an acknowledgement that our work is meaningful to the very real people we serve. If we do our jobs right, our work changes lives,” says Haskell D. Portee (Danny), President and CEO of WellTrans.

The organization collaborates with Medicaid and Medicare health plans and their members, transportation providers, medical providers, medical facilities, health plans, and state leadership teams to streamline NEMT services in cities, rural areas, and all communities in between throughout the state. Considering automobile type, service level (curb-to-curb, handto- hand), mobility escort requirements, and the presence of medical support persons, WellTrans proactively determines the most appropriate vehicle for diverse patient needs.

Backing this competency is its technology, which efficiently manages a wide range of trip scenarios, including recurring rides, urgent requests, inpatient facility discharges, and more.

“Since 2019, we have consistently facilitated over 40,000 trips monthly, making a substantial impact on healthcare accessibility across the state of Indiana,” says William Retherford, COO of WellTrans.

Members gain access to these impactful services through a cutting-edge online portal with a user-friendly interface. They can also communicate via calls, text messages, and email to organize rides. This helps reduce stress, ensure prompt care access, and provide financial relief that promotes their overall well-being. Alternatively, WellTrans’ in-house call center, strategically located at its Indianapolis headquarters, makes sure members receive comprehensive support when handling claims processing, IT services, compliance requirements, and grievance and appeal procedures.

Providers can alternatively use the Trip Broker Portal, a powerful tool designed to empower Transportation Providers in delivering top-notch transportation services. When a Transportation Provider partners with WellTrans, they gain access to a robust platform that not only streamlines their operations but enhances the ability to maintain direct and 24/7 contact with WellTrans specialists. This connection fosters seamless communication, efficient coordination, and improved trip scheduling and dispatching processes. To fully leverage these benefits, providers complete required portal training before gaining access to this invaluable resource.

The company collaborates with IndyGo, the largest mass transit agency in Indiana. Through this partnership, WellTrans provides door-to-door services and manages critical aspects such as network operations, level of service analysis, and dispatch problem resolution.

WellTrans excels at automating trip prioritization, especially for healthcare management or special populations requiring additional support and monitoring. Its policies and procedures ensure the service aligns with the specific needs of each client and market.

For over 750,000 Indiana Medicaid-managed care members, WellTrans seamlessly orchestrates initial trip reservations, trip modifications, and cancellations, assists in locating or contacting members and transportation providers. This competency, combined with its excellence at fostering meaningful collaborations and customer-centric approach, makes the company a trusted partner in the non-emergency medical transportation and mass transit sectors.