Modern medical care relies more and more on fast and effective administrative coordination, along with clinical skills. Manual methods can take up a lot of staff time for appointment requests, patient communication, documentation assistance, referral coordination and follow-up. Medical virtual assistants are created to take on many of those functions, while maintaining the interaction organized and available. The value they bring is being able to fit into care workflows, not replace clinical professionals. Healthcare organizations have the potential to benefit from the effective use of virtual assistance in enhancing patient-administrative-provider information flow. The best solutions focus on real healthcare needs and emphasize accuracy, privacy, and the integration of workflows and the various roles performed in healthcare environments.
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