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Healthcare Business Review Weekly Brief
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MAC Rx is where substantial savings and service excellence for long-term care facilities come together. Nursing homes and assisted living facilities unlock true efficiency with low prescription medication costs and 24/7 clinical support led by industry experts. With three strategically located pharmacies, MACRx of Illinois, MedScript in Indiana and MACRx of Missouri, it caters to nearly 300 long-term care providers. Founded to bring innovation and personalized care into long-term care pharmacy, MAC Rx delivers a nurse-led service model that puts client needs first. Its white glove pharmacy consulting and nursing services provide clients with hands-on support from experts who understand facility operations and patient care. Pharmacy and facility law is combined with nursing and clinical aspects. This aligns the perspectives of pharmacists, nurses and facilities within a single, integrated model to drive better outcomes. “Our mission is to be the best at what we do,” says Miriam Cho, president and CPO. “Despite operating at scale across multiple pharmacies, we pride ourselves on moving with the agility of a speedboat.” MAC Rx currently dispenses medications to more than 19,000 residents. Its competitive and fair pricing helps facilities save up to 28 percent on prescription costs. This has made it one of the top four largest single-location independent long-term care pharmacies in the Midwest and the nation in just five years. Nurse-Driven Clinical Support to Elevate Pharmacy Operations Guided by the vision of Curt Ayers, CEO, MAC Rx continues to push the boundaries of long-term care pharmacy. Its focus on service excellence traces back nearly a decade, when Cho and Ayers envisioned a new model. Their discussions centered on the simple yet groundbreaking idea of creating a service experience through a full spectrum of personalized pharmacy services. They went on to build a customer service team comprised of nurses. Though it was a significant financial commitment, it offered unmatched advantages. With firsthand experience in nursing homes, the nurses were able to connect with clients, understand their problems in real-time and deliver solutions, which quickly became the basis for success.
Top Dental Support Organization 2025
Behind every bright smile is a dentist stretched in too many directions. Much of their time goes into payroll, paperwork and payer contracts instead of patient care. Over time, administrative pressures can dull the joy that once defined their work. Rock Dental Brands, a purpose-driven partner for dental specialists, is charting a new course beyond the traditional DSO model, proving there’s a better way forward for dental practitioners and specialists. Through its Dental Network Alliance (DNA), it assumes the complexities of administrative and operational tasks, ensuring clinicians can focus on serving patients with the highest standard of care. “Patients always come first for us, but our commitment to providers is equally important,” says Kristi Casey, CEO. Built on the principle of “We Dental Differently™,” Rock Dental Brands operates as a doctor-led network that puts clinicians at the center of every decision. Its multi-specialty structure unites independent practices under one collaborative system built for partnership, not control. “We don’t acquire practices, we empower them,” explains Casey. “Our goal is to create the most collaborative, doctor-driven network in the country, transforming how care is delivered while celebrating the individuality of every practice.” This model is supported by its Solutions Center, staffed by more than 100 specialists across HR, revenue cycle, IT, marketing, and operations. Each department plays a hands-on role in helping practices grow and maintain top-tier performance.
CXO INSIGHTS
Creating a Culture of Safety
Rachelle Petika, DNP, MBA, FNP-C, VP, Practice Health and Safety, ArchWell Health
Navigating the Credentialing and Workforce Challenge
Dr. Tyree Davis, Chief Medical Officer for Ancillary Services, Nevada Health Centers
Building a Culture of Accountability in the Healthcare Industry
Robert Fink, Vice President, Pharmacy Services - Chief Pharmacy Executive, UofL Health
Health Literacy and Disparities in Pediatric Healthcare
Milada Gorelik, Manager of the Pediatric Social Work and Care Management Department, Advocate Children’s Hospital
Improving Quality through Strong Patient-Provider Relationships
Orlene St. Hill, Quality Director, AdvantageCare Physicians
Investing in Housekeeping is Investing in Infection Control
Jose Feliciano, System VP, Environmental Services, Patient Transportation & Linen Distribution, Advocate Aurora Health
IN FOCUS
EDITORIAL
Modern Solutions for Evolving Healthcare Needs
The dental sector is experiencing a shift that goes beyond traditional chairside care. Rising patient expectations, along with regulatory complexities and operational challenges, are driving practices to adopt smarter management models. Dental Support Organizations (DSO) provide the structural and technological backbone practices need, from billing and HR to marketing and compliance. Pharmacy services are also evolving digitally with integrated electronic prescriptions, predictive adherence tracking and automated dispensing solutions. These technologies enhance convenience and support more informed clinical decisions. When DSOs and pharmacy services work in tandem, the impact is transformative. Dental practices can focus on delivering exceptional care while patients benefit from streamlined prescriptions, improved access to medications and safer treatment journeys. Together, these innovations are raising the standard of dental healthcare and demonstrating how operational support and clinical integration can create a superior patient experience. This edition of Healthcare Business Review explores the innovative approaches and leadership insights shaping the future of healthcare delivery. Featured thought leaders include Rachelle Petika, VP, practice health and safety at ArchWell Health. She emphasizes that leaders drive a culture of safety by actively engaging, promoting reporting and continuously improving processes to prevent harm. Jose Feliciano, system VP, environmental services, patient transportation & linen distribution at Advocate Aurora Health, highlights that healthcare housekeeping staff face demanding work and significant stress. He adds that strong organizational support is crucial for ensuring safe and efficient patient care. The edition also features MAC Rx, a leading long-term care pharmacy that provides nurse-led, personalized support, helping facilities streamline operations and deliver high-quality care to residents. We hope this edition inspires you to discover fresh perspectives and translate these insights into meaningful improvements in patient care.
